Can my mortgage adviser charge me if I switch my loan to another bank?
Ajay disputed whether a mortgage adviser could “claw back” commission when he changed banks
Topic: Finance and loans
Wife unknowingly added as co-borrower to husband’s business loan
I did not agree to be a co-borrower
The willing buyer test: what does market value really mean?
Zichen and Theo complained that the lender sold their business’s machinery for far less than what it was worth, and now they were stuck paying the rest of the loan back.
Snowballing complaints
Gina experienced minor irritation with her payments, but things reached a head when the lender was unable to locate a missing payment and then charged a $32,000 early repayment cost.
Early repayment fee an unwanted surprise
When a small business repaid their fixed rate loan before the loan expiry date, the lender charged a break fee. The borrower thought this was unfair.
A balanced approach leads to resolution
When the lender sold a voluntarily surrendered car for less than the borrower had been offered previously, he complained to us.
Indefinite hardship
The lender offered a reasonable solution, recognising Theo’s indefinite hardship.
Gambling addiction – how much can a lender be expected to know?
When the lender assessed loan affordability. they were satisfied Patrick could afford the loan top up and had no reason to suspect Patrick had a gambling addiction.
Unaffordable and under duress?
Layla felt pressured into an unaffordable car loan after a dealership employee picked her up to see the car but didn’t drop her home afterwards.
Is my loan a consumer credit contract?
Charlie said his loan was a consumer credit contract; the lender disagreed.
