Vulnerable consumer loses entire inheritance to convincing scammer
A scammer persuades a consumer to transfer money into a money transfer service’s account and gains access to her PINs and passwords to steal the money.
Topic: Money cards, transfers, and exchanges
When is a credit card issuer required to reimburse you for fraudulent transactions made from your account?
Ruby complained that the credit card issuer refused to reimburse her for fraudulent transactions made on her credit card to an online betting website.
Chargebacks for disputed transactions
Sione disputed transactions on his credit card. The card provider opened a fraud investigation but found that Sione had authorised the transactions by using a one-time code the provider sent to him. Under their terms and conditions, the card provider could not chargeback the transactions because Sione had authorised them.
If your identity is fraudulently used to set up accounts, are providers obliged to delete all account information?
Dan discovered that his identity had been used to open several fraudulent accounts when he was applying for finance. One of the account providers involved said they could not delete or release some account information, even though the accounts were fraudulently opened.
Credit card dispute after Miami day club overcharge
Olivia and Elijah were overcharged by a day club in Miami. Their credit card provider declined their request for a chargeback.
Making a purchase at an EFTPOS terminal? Don’t forget to cover your PIN number!
When purchasing medicine at a store, Clementine fainted and was taken to hospital. The cashier watched her enter her PIN, stole her card, and made fraudulent transactions. The credit card issuer declined to reimburse Clementine for the transactions because she had not protected her PIN.
Online shopping convenience comes with a catch: The risks of saved credit cards
Warning to online shoppers saving their credit cards with a retailer to make future purchases easier. This convenience can come with extra hassles if things go wrong.
One number wrong and the money is gone
Graham entered his wife’s account number incorrectly and was unable to recall the $2,000 that he transferred to the wrong account.
Money transfers – check the terms and conditions
Skye complained that a money transfer service had refused to transfer her money to family in the Ukraine, closed her account, and took too long to refund her money.
Joint meetings: an opportunity to listen, speak, feel heard, and resolve complaints
Violet did not understand why the credit card issuer kept asking for information and then cancelled her account. She contacted FSCL for help, and we suggested that a joint meeting might help resolve her complaint.
