Money cards, transfers, and exchanges Archives

“I didn’t read the terms and conditions or do anything to follow up, but you told me something which I relied upon”

Jon applied for a credit card with 6 months interest-free. When he went to pay off the card at the end of the 6 months, Jon learned the card had been cancelled and his debt passed on to a collection agency. Why was this?

Two cards stolen in two days

What happens if you notice your wallet is stolen, but forget your card is in the wallet and delay notifying the card provider for 24 hours? Are you liable for the unauthorised transactions?

PIN compromised and card stolen while travelling overseas

Craig’s travel card was stolen from him while overseas and used to withdraw money from his account. Is the travel card provider obliged to refund the money stolen from Craig’s account?

Do not delay, complain today

A relationship sours, reigniting complaints about earlier dissatisfaction

“Why can’t I send my girlfriend money? It’s my money!”

Adrian, based in NZ, was sending his girlfriend in Nigeria money through electronic funds transfer. When the money transfer company refused to allow Adrian to continue sending his funds, Adrian complained to FSCL. Can Adrian send money to whoever he likes?

“Exchanging shots about currency exchange”

Tina used a Travel Card to transfer currency for her overseas trip. She later discovered the transfer had not gone into her desired currency. When she subsequently made the transfer to her desired currency, she lost a considerable sum of money as a result of exchange rates. Can she recoup this from the travel card provider?

Warning: travel card active immediately

Traveller was unaware his travel card was active, and left it with the PIN in his hotel room allowing a thief easy access to his account

The mysterious case of the disappearing and reappearing card

How could Alan’s card be stolen, used to steal money from his account, and returned?

“Complaints and the snow-ball effect”

Grant attempts several times to renew his credit card but, after having no luck, complains to FSCL. How did we suggest the complaint be resolved?

Dental denied

During a flight home, Raelene broke her tooth while eating her inflight meal. Raelene visited her usual dentist in New Zealand and the dentist was able to fix her tooth for $150. Raelene submitted a claim under her comprehensive travel insurance policy. She was surprised when the claim was declined as she thought by purchasing a comprehensive policy she had full cover for any event that might happen to her while overseas.