Where is my money?
The money transfer returned Rawiri’s money after 52 days. Were they justified in keeping it for this long?
Topic: Money cards, transfers, and exchanges
Pending transfers
Hudson complained that the money transfer service sent his money to the wrong recipient.
Rolling reserve placed on business account
Online payment processor placed a rolling reserve on business account, which the business said was unfair because there was no reason to do this.
Lock them in the safe!
Unknown guest stole my jewellery and mobile phone while I was sleeping.
Keep your card and pin safe
Someone used Elijah’s travel card and PIN to withdraw money at an ATM. Was the card issuer required to refund the transaction?
Check your travel card account before a new trip
Hinewai was unable to use her card while overseas because of fraudulent transactions that she was not aware of.
Can’t be too careful
Charlie and his partner were scammed while travelling. Charlie felt that the card issuer should reimburse him for the money the scammers stole.
Release the hold
Ryan sent his card issuer the information they required to release the hold over his funds, but the card issuer did not release the hold.
Going around in circles
Elise entered the wrong bank account details when trying to transfer money and incurred unexpected fees.
Eventful transaction difficulties
A transaction provider refused to release money until they had received information to satisfy their anti-money laundering and countering financial terrorism obligations.
