Topic: Trustees

Andrea thought a trustee company was charging too much for fees and repair costs on several rental properties in a family trust, leading to an overdraft. The trustee said its fees and repair costs were reasonable, and that selling a property and using an overdraft were necessary.

Andrew has lost faith in a trustee company’s ability to manage his son’s property

A communication mix-up caused delays in getting money transferred from dollar to GBP which caused a significant loss to a trust. Who was to blame?

One missed loan payment resulted in threatened repossession causing considerable stress and inconvenience

Lucas lost his job in Australia and needed to withdraw some of his KiwiSaver to help him fund his move back to New Zealand. However, his withdrawal application was declined due to payments Lucas was making to his ex-partner. Lucas said the trustee was biased against him due to his sexual orientation.

Charlie complained that the trustee appointed to her mother’s estate was charging the estate unnecessary fees.

A professional trustee made a mistake and wants to put it right – but should Deirdre end up better off?

A family decide they no longer want a professional trustee company as trustee of their family trust. Delays in the trustee company forwarding the original trust documentation led to a complaint.