Featured case studies
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A balanced approach leads to resolution
MORE >: A balanced approach leads to resolutionWhen the lender sold a voluntarily surrendered car for less than the borrower had been offered previously, he complained to us.
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Holiday ruined – what does the travel insurance policy cover?
MORE >: Holiday ruined – what does the travel insurance policy cover?Sam and Anna said the insurer did not pay out all they were entitled to under their travel policy and delayed in assessing their claim.
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I thought I had accident cover?
MORE >: I thought I had accident cover?Tom thought he had accident cover, it turned out he didn’t.
Latest news
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FSCL’s independent review – submissions invited
MORE >: FSCL’s independent review – submissions invitedFinancial Services Complaints Limited – A Financial Ombudsman Service (FSCL) is undergoing its third independent review. FSCL is independently reviewed every five years. The specific focus of this review is on the principles of accessibility, effectiveness, and fairness. Submissions are due by Friday 7 February 2025.
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Know your loan terms before you sign
MORE >: Know your loan terms before you signAs the holiday season approaches, many consumers may consider “interest-free” loans to manage their festive expenses. While these offers can seem like a great deal, Financial Services Complaints is encouraging consumers to read the fine print to avoid unwelcome surprises.
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Woman scammed out of $25,000 after job offer on LinkedIn
MORE >: Woman scammed out of $25,000 after job offer on LinkedInThis Fraud Awareness Week (17-23 November), Financial Ombudsman Susan Taylor is reminding New Zealanders to remain vigilant about fraud, particularly when sharing personal or financial information online. This follows a recent case where a woman lost $25,000 to a LinkedIn job offer scam.