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How to make a
complaint
Find out about the complaint process and how we can help you reach a solution with your provider. Financial services dispute resolution NZ can help if you have an issue with your provider.
Search for your financial service provider
Search our directory of providers who are a member of our scheme. Additionally, financial services dispute resolution NZ ensures providers follow best practice in resolving complaints.
Join our scheme
Discover the benefits of becoming a member of our scheme. Register here to join. Above all, financial services dispute resolution NZ provides support to both consumers and providers.
Featured case studies
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Irresponsible lending
MORE >: Irresponsible lendingMorgan applied for and received a credit card. Shortly after she started using it, her circumstances changed and she could no longer afford her repayments. Morgan went to a financial mentor, who was concerned that the credit card company had breached their responsibilities under the Credit Contracts and Consumer Finance Act.
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Unauthorised disclosure an expensive mistake for broker
MORE >: Unauthorised disclosure an expensive mistake for brokerAn insurance broker disclosed information about their client to a third party, causing financial losses to the client
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Cashing up for fees? Not so fast
MORE >: Cashing up for fees? Not so fastKiwiSaver providers can sell your securities to cover their fees if they clearly disclose that in their scheme documents.
Latest news
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Record-breaking year for financial services disputes
MORE >: Record-breaking year for financial services disputesFSCL reports the highest number of financial service disputes in its history – a 49 percent increase in the 2025-26 year.
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Don’t wait for debt to bite, ask for help early
MORE >: Don’t wait for debt to bite, ask for help earlyFSCL says asking for help early can reduce stress and stop a manageable debt problem becoming a crisis.
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Saved cards and mistyped numbers: Financial Ombudsman Service warns of two types of simple mistakes that can cost you
MORE >: Saved cards and mistyped numbers: Financial Ombudsman Service warns of two types of simple mistakes that can cost youRecent cases show how easy it is to send money to the wrong place or be hit with unexpected charges when card details are saved on shared devices.
