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Featured case studies
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Financial hardship withdrawal for potential redundancy not allowed
MORE >: Financial hardship withdrawal for potential redundancy not allowedRonald’s KiwiSaver application for a financial hardship withdrawal was declined, despite the possibility of him being made redundant.
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Rescheduled flights and insurance: what you need to know before you act
MORE >: Rescheduled flights and insurance: what you need to know before you actSally’s flight from Siem Reap to Hanoi was rescheduled for the next day. To avoid missing planned activities, she booked new flights without consulting her travel insurer. When she claimed the cost, the insurer declined, citing policy exclusions for airline delays or reschedules when an alternative flight is offered within 36 hours.
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When you are having trading platform issues – take action, fast!
MORE >: When you are having trading platform issues – take action, fast!Tom lost approximately $380,000, trading contracts for difference (CFDs) after a platform outage. He thought the platform provider should compensate him for his loss.
Latest news
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Financial Ombudsman Service sees 41% increase in financial disputes
MORE >: Financial Ombudsman Service sees 41% increase in financial disputesComplaints are leading to a spike in financial disputes, reports Financial Services Complaints Limited (FSCL). The Financial Ombudsman Service reports a 41% increase in disputes in the first half of the reporting year. A total of 235 disputes were opened between July and December, up from 167 in the same period the year prior.
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FSCL welcomes new Board member, Kate Tokeley
MORE >: FSCL welcomes new Board member, Kate TokeleyKate Tokeley has been appointed to the FSCL Board as a consumer director.
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Festive fun without financial fallout – card safety tips from Financial Ombudsman
MORE >: Festive fun without financial fallout – card safety tips from Financial OmbudsmanA New Zealand couple’s Miami getaway turned into a financial hangover when a day club overcharged them US$4,500, after they handed their non-bank credit card to the bar for a drinks tab while entertaining friends.
