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FSCL Brand

We are an independent not-for-profit
dispute resolution service

We resolve complaints about financial service providers. We are free
for consumers. We resolve complaints fairly. We share lessons learnt.

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How to make a
complaint

Find out about the complaint process and how we can help you reach a solution with your provider.

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financial service
provider

Search our directory of providers who are a member of our scheme.

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Discover the benefits of becoming a member of our scheme. Register here to join.

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How can we help?

Find out about the complaint process
and how we can help you reach a
solution with your provider.

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How have we helped?

FSCL Cases

Case studies

  • Timeshare troubles

    Sandra and Alan separated shortly after buying into a timeshare. Can they withdraw from the investment and receive their deposit back?

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  • Are you who you say you are?

    Jai found an application for credit with a payment service provider on his credit report. Jai did not remember applying for credit with the payment service provider.

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FSCL News

News

  • Be careful when taking ‘payment holidays’ over the festive season

    As we head into the festive season, many people may be tempted to take up a ‘payment holiday’ on loans to help ease financial pressure. However, Financial Ombudsman, Susan Taylor, is reminding consumers they might just end up paying more in the long run.

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  • Man loses $160,000 in online trading scam

    This Fraud Awareness Week, the financial ombudsman service, Financial Services Complaints Ltd (FSCL), is reminding New Zealanders to be vigilant when it comes to fraud, following a steady number of complaints about financial scams over the past year.

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