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Case studies
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Know your policies
Rosa had had the same childhood condition as one of her parents – shouldn’t the insurance broker have recognised that Rosa’s children might need cover for it too?
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To know to tow
Ha Joon was unhappy that the insurance broker did not tell his son, Min, that he was not insured when Min called to lodge an insurance claim.
News
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Be careful when taking ‘payment holidays’ over the festive season
As we head into the festive season, many people may be tempted to take up a ‘payment holiday’ on loans to help ease financial pressure. However, Financial Ombudsman, Susan Taylor, is reminding consumers they might just end up paying more in the long run.
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Man loses $160,000 in online trading scam
This Fraud Awareness Week, the financial ombudsman service, Financial Services Complaints Ltd (FSCL), is reminding New Zealanders to be vigilant when it comes to fraud, following a steady number of complaints about financial scams over the past year.
