How to make a
complaint
Find out about the complaint process and how we can help you reach a solution with your provider.
Search for your financial service provider
Search our directory of providers who are a member of our scheme.
Join our scheme
Discover the benefits of becoming a member of our scheme. Register here to join.
Featured case studies
-
Indefinite hardship
MORE >: Indefinite hardshipThe lender offered a reasonable solution, recognising Theo’s indefinite hardship.
-
Expectations when a money transfer service is used by a scammer
MORE >: Expectations when a money transfer service is used by a scammerCecilia complained that a money transfer service used by a scammer should have done more to validate a transaction.
-
Understanding the difference between business and consumer loans
MORE >: Understanding the difference between business and consumer loansMaeve said that her business loan was unaffordable.
Latest news
-
Record year for Financial Ombudsman Service as complaints continue to rise
MORE >: Record year for Financial Ombudsman Service as complaints continue to riseComplaints have continued to increase in the past year (12 months to June 2024), reports Financial Services Complaints (FSCL), a Financial Ombudsman Service, with the highest number of complaints and disputes received since the service started in 2011.
-
Increased compensation limits for financial disputes
MORE >: Increased compensation limits for financial disputesFinancial limits for complaints are being raised across the four approved financial dispute resolution schemes, from 18 July 2024, meaning more consumers can have their disputes resolved without going to court.
-
Planning a winter escape? Travel insurance tips for holidaymakers
MORE >: Planning a winter escape? Travel insurance tips for holidaymakersIt’s that time of the year when many Kiwis are heading overseas for adventures in warmer climes, however, Financial Ombudsman Susan Taylor is advising travellers to review their travel insurance policies before departure and safeguard their travel cards and valuables.
