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Find out about the complaint process and how we can help you reach a solution with your provider.
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Featured case studies
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Apartment water woes
MORE >: Apartment water woesDeepak has two loss of rent insurance claims in quick succession, which causes confusion.
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Gambling addiction – how much can a lender be expected to know?
MORE >: Gambling addiction – how much can a lender be expected to know?When the lender assessed loan affordability. they were satisfied Patrick could afford the loan top up and had no reason to suspect Patrick had a gambling addiction.
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I did not make all these transactions
MORE >: I did not make all these transactionsKeith complained that a transactional service provider would not reimburse him for 190 transactions on his account that he did not make.
Latest news
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Record year for Financial Ombudsman Service as complaints continue to rise
MORE >: Record year for Financial Ombudsman Service as complaints continue to riseComplaints have continued to increase in the past year (12 months to June 2024), reports Financial Services Complaints (FSCL), a Financial Ombudsman Service, with the highest number of complaints and disputes received since the service started in 2011.
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Increased compensation limits for financial disputes
MORE >: Increased compensation limits for financial disputesFinancial limits for complaints are being raised across the four approved financial dispute resolution schemes, from 18 July 2024, meaning more consumers can have their disputes resolved without going to court.
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Planning a winter escape? Travel insurance tips for holidaymakers
MORE >: Planning a winter escape? Travel insurance tips for holidaymakersIt’s that time of the year when many Kiwis are heading overseas for adventures in warmer climes, however, Financial Ombudsman Susan Taylor is advising travellers to review their travel insurance policies before departure and safeguard their travel cards and valuables.
