How to make a
complaint
Find out about the complaint process and how we can help you reach a solution with your provider.
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provider
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How can we help?
Find out about the complaint process
and how we can help you reach a
solution with your provider.
Call us: 0800 347 257
How have we helped?
Case studies
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Is a fixed interest rate always lower than a variable rate?
Stella budgeted for mortgage repayments of her investment property assuming her interest rate would decrease when it moved from a variable to fixed interest rate.
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Struggling to make ends meet
Complaint that Rangi’s car loan was not affordable and that he did not understand add-on repayment waivers he had purchased.
News
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New guidance for consumers on KiwiSaver withdrawals for hardship
Financial Services Complaints Limited (FSCL) has released guidance to help set consumers’ expectations when applying to access KiwiSaver funds early on the grounds of financial hardship.
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Free, accessible help is available
Financial Ombudsman and CEO of Financial Services Complaints Limited (FSCL), a free Ombudsman and dispute resolution service, Susan Taylor, is reminding consumers that if something has gone wrong with a lender, there is free, accessible help available.
