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How to make a
complaint
Find out about the complaint process and how we can help you reach a solution with your provider. Financial services dispute resolution NZ can help if you have an issue with your provider.
Search for your financial service provider
Search our directory of providers who are a member of our scheme. Additionally, financial services dispute resolution NZ ensures providers follow best practice in resolving complaints.
Join our scheme
Discover the benefits of becoming a member of our scheme. Register here to join. Above all, financial services dispute resolution NZ provides support to both consumers and providers.
Featured case studies
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Lender error leads to cancelled direct debit and loan arrears
MORE >: Lender error leads to cancelled direct debit and loan arrearsA lender mistakenly cancelled a direct debit, resulting in loan arrears of $3,600 for the borrower. FSCL helped the parties reach a resolution.
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Overseas scam call and tactics used to get one-time codes to confirm payments
MORE >: Overseas scam call and tactics used to get one-time codes to confirm paymentsAria was targeted by a sophisticated scam after making purchases at a hotel in Bali. The scammer gained her trust and convinced her to share one-time passcodes to authorise two transactions totalling more than $5,000.
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Lost passport leads to extended stay, should travel insurance cover the costs?
MORE >: Lost passport leads to extended stay, should travel insurance cover the costs?Oliver lost his passport overseas, causing his stay to be unexpectedly extended. He made a claim under his credit card’s complimentary travel insurance, but the insurer declined to cover the additional expenses caused by the travel delay.
Latest news
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Record-breaking year for financial services disputes
MORE >: Record-breaking year for financial services disputesFSCL reports the highest number of financial service disputes in its history – a 49 percent increase in the 2025-26 year.
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Don’t wait for debt to bite, ask for help early
MORE >: Don’t wait for debt to bite, ask for help earlyFSCL says asking for help early can reduce stress and stop a manageable debt problem becoming a crisis.
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Saved cards and mistyped numbers: Financial Ombudsman Service warns of two types of simple mistakes that can cost you
MORE >: Saved cards and mistyped numbers: Financial Ombudsman Service warns of two types of simple mistakes that can cost youRecent cases show how easy it is to send money to the wrong place or be hit with unexpected charges when card details are saved on shared devices.
