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FSCL Brand

We are an independent not-for-profit
dispute resolution service

We resolve complaints about financial service providers. We are free
for consumers. We resolve complaints fairly. We share lessons learnt.

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How to make a
complaint

Find out about the complaint process and how we can help you reach a solution with your provider.

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financial service
provider

Search our directory of providers who are a member of our scheme.

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Join our scheme

Discover the benefits of becoming a member of our scheme. Register here to join.

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How can we help?

Find out about the complaint process
and how we can help you reach a
solution with your provider.

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How have we helped?

FSCL Cases

Case studies

  • Investment complaint outside our rules

    We were not able to consider Marama’s concerns about information disclosed to her when she invested or her concerns about how her investment had been managed

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  • Misunderstanding about loan repayments

    Tracy understood the loan repayments were $155 fortnightly rather than weekly, but the lender would not allow her to return the car and cancel the contract.

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FSCL News

News

  • FSCL allowed to use ombudsman title

    FSCL is delighted to have the Court of Appeal’s judgement that will enable us to use the ombudsman title.

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  • Levels of meth cover cause landlord headache

    Recent complaints about the appropriate level of insurance cover for methamphetamine damaged properties, highlights the importance for landlords and insurance brokers to continually review whether insurance policies are fit for purpose.

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