Call us: 0800 347 257

FSCL Brand

We are an independent not-for-profit
dispute resolution service

We resolve complaints about financial service providers. We are free
for consumers. We resolve complaints fairly. We share lessons learnt.

Make a complaint

How to make a
complaint

Find out about the complaint process and how we can help you reach a solution with your provider.

MORE>

Search FSCL

Search for your
financial service
provider

Search our directory of providers who are a member of our scheme.

MORE>

Join FSCL

Join our scheme

Discover the benefits of becoming a member of our scheme. Register here to join.

MORE>

How can we help?

Find out about the complaint process
and how we can help you reach a
solution with your provider.

MORE>

How have we helped?

FSCL Cases

Case studies

  • Lender makes a good settlement offer on an irresponsible lending case

    Holly had difficulties in making loan payments from the outset. After the car was repossessed, she contacted a financial mentor, who complained to the lender that they had failed to carry out a proper affordability assessment when approving Holly’s loan.

    MORE>

  • Getting all the facts before giving advice

    Jeannie was $160,000 short when she needed to settle her house purchase, after following advice to put all her money in a growth fund during a time of market volatility. Did she get suitable advice from her adviser?

    MORE>

FSCL News

News

  • Weather event complaints to Financial Ombudsman service increase

    Financial Services Complaints Limited (FSCL), is starting to receive an increase in complaints arising out of the severe weather events that have affected Aotearoa New Zealand this year.

    MORE>

  • Steep rise in complaints to Financial Ombudsman service

    Complaints have risen steeply in the past year, reports Financial Services Complaints Limited (FSCL). Complaints and disputes (cases the service formally investigates) were up by 25% and 37% respectively.

    MORE>