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How can we help?
Find out about the complaint process
and how we can help you reach a
solution with your provider.
Call us: 0800 347 257
How have we helped?
Case studies
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Lender makes a good settlement offer on an irresponsible lending case
Holly had difficulties in making loan payments from the outset. After the car was repossessed, she contacted a financial mentor, who complained to the lender that they had failed to carry out a proper affordability assessment when approving Holly’s loan.
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Getting all the facts before giving advice
Jeannie was $160,000 short when she needed to settle her house purchase, after following advice to put all her money in a growth fund during a time of market volatility. Did she get suitable advice from her adviser?
News
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Weather event complaints to Financial Ombudsman service increase
Financial Services Complaints Limited (FSCL), is starting to receive an increase in complaints arising out of the severe weather events that have affected Aotearoa New Zealand this year.
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Steep rise in complaints to Financial Ombudsman service
Complaints have risen steeply in the past year, reports Financial Services Complaints Limited (FSCL). Complaints and disputes (cases the service formally investigates) were up by 25% and 37% respectively.
