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FSCL Brand

We are an independent not-for-profit
dispute resolution service

We resolve complaints about financial service providers. We are free
for consumers. We resolve complaints fairly. We share lessons learnt.

To find out more about our FSCL conference 2023 click here

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Find out about the complaint process and how we can help you reach a solution with your provider.

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and how we can help you reach a
solution with your provider.

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FSCL Cases

Case studies

  • Fees and delays for estate administration

    Nathaniel was charged substantially more than he expected for the administration of his father’s simple estate, despite delays caused by the trustee service. Was this fair?

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  • Irresponsible lending and failure to provide adequate insurance information

    Manu’s lender over-estimated income and under-estimated expenses resulting in irresponsible lending. The lender also did not meet their obligations when selling Manu insurance.

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FSCL News

News

  • Fraud cases on the rise – Financial Ombudsman service warns

    Financial Services Complaints Limited (FSCL), a free financial Ombudsman service, is warning consumers to be vigilant when it comes to fraud, following a noticeable increase in complaints around financial scams over the past year.

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  • Consumer credit complaints dominate this year

    Consumer credit complaints have overtaken travel insurance complaints in the last year.

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