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FSCL Brand

We are an independent not-for-profit
dispute resolution service

We resolve complaints about financial service providers. We are free
for consumers. We resolve complaints fairly. We share lessons learnt.

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How to make a
complaint

Find out about the complaint process and how we can help you reach a solution with your provider.

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provider

Search our directory of providers who are a member of our scheme.

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Discover the benefits of becoming a member of our scheme. Register here to join.

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How can we help?

Find out about the complaint process
and how we can help you reach a
solution with your provider.

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How have we helped?

FSCL Cases

Case studies

  • When circumstances change

    When Wiremu and Marama’s income unexpectedly reduced they could not afford to repay the loan, resulting in the forced sale of their home.

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  • Release the hold

    Ryan sent his card issuer the information they required to release the hold over his funds, but the card issuer did not release the hold.

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FSCL News

News

  • Financial complaints climb as cost-of-living pressures continue

    Financial Services Complaints Limited (FSCL), a free financial ombudsman service, has seen a 17% increase in complaints and a 36% increase in disputes (cases the service formally investigates) in the six months from July to December 2023.

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  • Be careful when taking ‘payment holidays’ over the festive season

    As we head into the festive season, many people may be tempted to take up a ‘payment holiday’ on loans to help ease financial pressure. However, Financial Ombudsman, Susan Taylor, is reminding consumers they might just end up paying more in the long run.

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