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How to make a
complaint
Find out about the complaint process and how we can help you reach a solution with your provider. Financial services dispute resolution NZ can help if you have an issue with your provider.
Search for your financial service provider
Search our directory of providers who are a member of our scheme. Additionally, financial services dispute resolution NZ ensures providers follow best practice in resolving complaints.
Join our scheme
Discover the benefits of becoming a member of our scheme. Register here to join. Above all, financial services dispute resolution NZ provides support to both consumers and providers.
Featured case studies
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Crypto freeze: Bitcoin withdrawal declined, and account frozen, was the provider suspecting fraud?
MORE >: Crypto freeze: Bitcoin withdrawal declined, and account frozen, was the provider suspecting fraud?Harris’ cryptocurrency withdrawal was declined, and his account was temporarily frozen. He thought his provider was suspecting him of fraudulent or criminal activity.
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Urgent refinancing and the importance of informed consent for co-borrowers
MORE >: Urgent refinancing and the importance of informed consent for co-borrowersA couple complains after a wife was urgently added as a co borrower to her husband’s refinancing and asked to provide personal assets as security without receiving clear advice.
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Accessing your KiwiSaver for the division of relationship property
MORE >: Accessing your KiwiSaver for the division of relationship propertyJonas had not provided the necessary documentation to enable him to access his KiwiSaver for the division of relationship property. Jonas had incurred legal costs which he thought the KiwiSaver provider should pay.
Latest news
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Saved cards and mistyped numbers: Financial Ombudsman Service warns of two types of simple mistakes that can cost you
MORE >: Saved cards and mistyped numbers: Financial Ombudsman Service warns of two types of simple mistakes that can cost youRecent cases show how easy it is to send money to the wrong place or be hit with unexpected charges when card details are saved on shared devices.
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Financial Ombudsman Service sees 41% increase in financial disputes
MORE >: Financial Ombudsman Service sees 41% increase in financial disputesComplaints are leading to a spike in financial disputes, reports Financial Services Complaints Limited (FSCL). The Financial Ombudsman Service reports a 41% increase in disputes in the first half of the reporting year. A total of 235 disputes were opened between July and December, up from 167 in the same period the year prior.
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FSCL welcomes new Board member, Kate Tokeley
MORE >: FSCL welcomes new Board member, Kate TokeleyKate Tokeley has been appointed to the FSCL Board as a consumer director.
