How to make a
complaint
Find out about the complaint process and how we can help you reach a solution with your provider.
Search for your
financial service
provider
Search our directory of providers who are a member of our scheme.
Join our scheme
Discover the benefits of becoming a member of our scheme. Register here to join.
How can we help?
Find out about the complaint process
and how we can help you reach a
solution with your provider.
Call us: 0800 347 257
How have we helped?
Case studies
-
Investment complaint outside our rules
We were not able to consider Marama’s concerns about information disclosed to her when she invested or her concerns about how her investment had been managed
-
Misunderstanding about loan repayments
Tracy understood the loan repayments were $155 fortnightly rather than weekly, but the lender would not allow her to return the car and cancel the contract.
News
-
FSCL allowed to use ombudsman title
FSCL is delighted to have the Court of Appeal’s judgement that will enable us to use the ombudsman title.
-
Levels of meth cover cause landlord headache
Recent complaints about the appropriate level of insurance cover for methamphetamine damaged properties, highlights the importance for landlords and insurance brokers to continually review whether insurance policies are fit for purpose.
