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FSCL Brand

We are an independent not-for-profit
dispute resolution service

We resolve complaints about financial service providers. We are free
for consumers. We resolve complaints fairly. We share lessons learnt.

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How to make a
complaint

Find out about the complaint process and how we can help you reach a solution with your provider.

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financial service
provider

Search our directory of providers who are a member of our scheme.

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Discover the benefits of becoming a member of our scheme. Register here to join.

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How can we help?

Find out about the complaint process
and how we can help you reach a
solution with your provider.

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How have we helped?

FSCL Cases

Case studies

  • Sorry just isn’t enough

    Rebecca received court papers for a debt from an old car loan. Because the debt was more than six years old, under the law the lender should not have tried to recover it. The lender withdrew its court claim and apologised to Rebecca, but she still wasn’t happy.

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  • Supply chain issues and betterment

    When a replacement window cannot be sourced, the cost to replace it increases significantly within six months’ time. What does the insurer need to pay?

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FSCL News

News

  • FSCL allowed to use ombudsman title

    FSCL is delighted to have the Court of Appeal’s judgement that will enable us to use the ombudsman title.

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  • Levels of meth cover cause landlord headache

    Recent complaints about the appropriate level of insurance cover for methamphetamine damaged properties, highlights the importance for landlords and insurance brokers to continually review whether insurance policies are fit for purpose.

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