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FSCL Brand

We are an independent not-for-profit
dispute resolution service

We resolve complaints about financial service providers. We are free
for consumers. We resolve complaints fairly. We share lessons learnt.

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How to make a
complaint

Find out about the complaint process and how we can help you reach a solution with your provider.

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provider

Search our directory of providers who are a member of our scheme.

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Discover the benefits of becoming a member of our scheme. Register here to join.

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How can we help?

Find out about the complaint process
and how we can help you reach a
solution with your provider.

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FSCL Cases

Case studies

  • A lender miscalculates income

    A lender miscalculated Prisha’s income, believing all the money paid into Prisha’s account belonged to her, not realising that Prisha received income on behalf of others that she withdrew in cash

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  • A difference of opinion

    Andrew has lost faith in a trustee company’s ability to manage his son’s property

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FSCL News

News

  • Battling to keep up? Speak up!

    Consumers who are battling to keep up with loan repayments need to speak to their lender as soon as possible.

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  • Lender wipes debt related to domestic abuse

    Huan was forced to borrow money by her partner, because he had a bad credit history.

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