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FSCL Brand

We are an independent not-for-profit
dispute resolution service

We resolve complaints about financial service providers. We are free
for consumers. We resolve complaints fairly. We share lessons learnt.

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Find out about the complaint process and how we can help you reach a solution with your provider.

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FSCL Cases

Case studies

  • Know your policies

    Rosa had had the same childhood condition as one of her parents – shouldn’t the insurance broker have recognised that Rosa’s children might need cover for it too?

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  • To know to tow

    Ha Joon was unhappy that the insurance broker did not tell his son, Min, that he was not insured when Min called to lodge an insurance claim.

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FSCL News

News

  • Be careful when taking ‘payment holidays’ over the festive season

    As we head into the festive season, many people may be tempted to take up a ‘payment holiday’ on loans to help ease financial pressure. However, Financial Ombudsman, Susan Taylor, is reminding consumers they might just end up paying more in the long run.

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  • Man loses $160,000 in online trading scam

    This Fraud Awareness Week, the financial ombudsman service, Financial Services Complaints Ltd (FSCL), is reminding New Zealanders to be vigilant when it comes to fraud, following a steady number of complaints about financial scams over the past year.

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