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We are an independent not-for-profit
dispute resolution service

We resolve complaints about financial service providers. We are free
for consumers. We resolve complaints fairly. We share lessons learnt.

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Find out about the complaint process and how we can help you reach a solution with your provider.

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FSCL Cases

Case studies

  • Was I given credit irresponsibly?

    In 2010 Tricia was given credit by a mobile trader. Does the mobile trader still have to comply with responsible lending obligations which came into effect in 2015?

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  • Can you use KiwiSaver to repay debt?

    Tina’s KiwiSaver supervisor declined her application to withdraw funds to repay debt

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FSCL News

News

  • The hard line on hardship applications

    Providing evidence of financial hardship is essential when applying for a hardship application with a lender. As a recent case note shows, hardship applications should be the last resort. Although you are paying less in the short term, the interest on the loan will continue to be added to the loan amount.

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  • Commerce Commission aims to raise standards

    FSCL has welcomed a move by the Commerce Commission to raise the standards of personal and professional integrity for those involved in providing a lending or mobile trading service.

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