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FSCL Brand

We are an independent not-for-profit
dispute resolution service

We resolve complaints about financial service providers. We are free
for consumers. We resolve complaints fairly. We share lessons learnt.

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How to make a
complaint

Find out about the complaint process and how we can help you reach a solution with your provider.

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financial service
provider

Search our directory of providers who are a member of our scheme.

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Discover the benefits of becoming a member of our scheme. Register here to join.

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How can we help?

Find out about the complaint process
and how we can help you reach a
solution with your provider.

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How have we helped?

FSCL Cases

Case studies

  • Is a fixed interest rate always lower than a variable rate?

    Stella budgeted for mortgage repayments of her investment property assuming her interest rate would decrease when it moved from a variable to fixed interest rate.

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  • Struggling to make ends meet

    Complaint that Rangi’s car loan was not affordable and that he did not understand add-on repayment waivers he had purchased.

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FSCL News

News

  • New guidance for consumers on KiwiSaver withdrawals for hardship

    Financial Services Complaints Limited (FSCL) has released guidance to help set consumers’ expectations when applying to access KiwiSaver funds early on the grounds of financial hardship.

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  • Free, accessible help is available

    Financial Ombudsman and CEO of Financial Services Complaints Limited (FSCL), a free Ombudsman and dispute resolution service, Susan Taylor, is reminding consumers that if something has gone wrong with a lender, there is free, accessible help available.

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