How to make a
complaint
Find out about the complaint process and how we can help you reach a solution with your provider.
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provider
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How can we help?
Find out about the complaint process
and how we can help you reach a
solution with your provider.
Call us: 0800 347 257
How have we helped?
Case studies
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Misunderstanding about loan repayments
Tracy understood the loan repayments were $155 fortnightly rather than weekly, but the lender would not allow her to return the car and cancel the contract.
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Agreement reached after vehicle repossessed
Mia asked FSCL for help when her vehicle was repossessed. The lender agreed to restructure the loan if Mia started paying them again and made four consecutive payments
News
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FSCL allowed to use ombudsman title
FSCL is delighted to have the Court of Appeal’s judgement that will enable us to use the ombudsman title.
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Levels of meth cover cause landlord headache
Recent complaints about the appropriate level of insurance cover for methamphetamine damaged properties, highlights the importance for landlords and insurance brokers to continually review whether insurance policies are fit for purpose.
