Financial complaints climb as cost-of-living pressures continue
Financial Services Complaints Limited (FSCL), a free financial ombudsman service, has seen a 17% increase in complaints and a 36% increase in disputes (cases the service formally investigates) in the six months from July to December 2023.
Be careful when taking ‘payment holidays’ over the festive season
As we head into the festive season, many people may be tempted to take up a ‘payment holiday’ on loans to help ease financial pressure. However, Financial Ombudsman, Susan Taylor, is reminding consumers they might just end up paying more in the long run.