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Featured case studies
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Early repayment fee an unwanted surprise
MORE >: Early repayment fee an unwanted surpriseWhen a small business repaid their fixed rate loan before the loan expiry date, the lender charged a break fee. The borrower thought this was unfair.
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Theft not reported to local police
MORE >: Theft not reported to local policeThe insurer declined Ari’s $17,000 claim because she did not report the theft to local police within 48 hours.
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Drinking, driving, and denied insurance cover
MORE >: Drinking, driving, and denied insurance coverRobert’s insurer declined his claim, saying he was under the influence of alcohol. With no breath test or police report, was suspicion enough to deny cover?
Latest news
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FSCL’s independent review
MORE >: FSCL’s independent reviewFinancial Services Complaints Limited – A Financial Ombudsman Service (FSCL) is undergoing its third independent review. FSCL is independently reviewed every five years. The specific focus of this review is on the principles of accessibility, effectiveness, and fairness.
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Know your loan terms before you sign
MORE >: Know your loan terms before you signAs the holiday season approaches, many consumers may consider “interest-free” loans to manage their festive expenses. While these offers can seem like a great deal, Financial Services Complaints is encouraging consumers to read the fine print to avoid unwelcome surprises.
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Woman scammed out of $25,000 after job offer on LinkedIn
MORE >: Woman scammed out of $25,000 after job offer on LinkedInThis Fraud Awareness Week (17-23 November), Financial Ombudsman Susan Taylor is reminding New Zealanders to remain vigilant about fraud, particularly when sharing personal or financial information online. This follows a recent case where a woman lost $25,000 to a LinkedIn job offer scam.
