Make a complaint
FSCL is one of four financial dispute resolution schemes in New Zealand. We are free, fair, independent, and here to help you. You can call us for help and we will make sure you get to the right place.
How do I make a complaint?
Learn more about how to take the first step with your complaint.
You can make a complaint about your financial service provider by:
Completing a complaint form
Download and fill in our complaint form or submit one online.
Contacting your provider directly
You can contact your provider directly to let them know that you would like to make a complaint.
Everyone who provides a financial service to the public must belong to a financial dispute resolution service.
We can only consider complaints about providers who are members of FSCL. Your provider may belong to FSCL, but they may belong to one of three other dispute resolution services:
- Banking Ombudsman Scheme (BOS)
- Insurance and Financial Services Ombudsman Scheme (IFSO)
- Financial Dispute Resolution Service (FDRS)
Even if you’re not sure which scheme your provider belongs to, get in touch. If your provider does not belong to FSCL, we will refer you to your provider’s dispute resolution service.
