Accessibility
Services for people with a hearing or speech impediment
If you have a complaint and you are Deaf, hearing impaired, speech impaired, or Deafblind, New Zealand Relay can help. They offer several services to help Deaf, hearing impaired, speech impaired, Deafblind and standard phone users communicate over the phone, including mobile text relay and TTY to voice services.
You can find information about New Zealand Relay on their website. Or you can contact NZ Relay 24 hours a day, seven days a week, at:
TTY: 0800 4 713 713
Voice: 0800 4 715 715
Fax: 0800 4 329 697
Calls from cellular/mobile and international: +64 9 304 1758 (Voice) or +64 9 304 1757 (TTY).
Language services
If English is not your first language, we offer a phone interpreter service in a range of languages, free of charge. We use phone interpreters from Transnational.
If you would like to speak to us using an interpreter, please contact us and let us know:
Phone: 0800 347 257
Calls from mobile and international: +64 4 472 3725
We also have information about our process in several languages:
Te Reo Maori – Pēhea ai mātou e āwhina i a koe
Samoan – E matou te fesoasoani atu faapenei
E faatatau i ‘au’aunaga mo le fo’ia o faafitauli
Tongan – Ko e hā ha founga te mau lava ʻo tokoni atu ai kiate koe
Fekau’aki mo e founga fokotuʻutuʻu ki hono fakalele’i ha ta’e fiemalie
Hindi – हम आपकी किस तरह मदद कर सकते हैं।
Fijian – Na kena wali na sega ni duavata ena dua ka
Tuvalu – Fakamatalaga e uiga mo Auala e fakatoka iei a fakalavelave tau tupe
Tokelauan – Agai ki na polokalame e foia ai na fakafitauli
Cook Islands Māori – No runga I te tua’anga tauturu o te akatika’anga manamanata
