Make a complaint
We can help you make a complaint about a financial service provider. We are free, fair, independent.
How do I make a complaint?
Learn more about how to take the first step with your complaint.
What is the complaints process?
Learn more about what the process will look like as we investigate your complaint.
You can make a complaint about your financial service provider by:
Completing a complaint form
Download and fill in our complaint form or submit one online.
Contacting your provider directly
You can contact your provider directly to let them know that you would like to make a complaint.
About financial dispute resolution services
Everyone who provides a financial service in New Zealand must belong to a financial dispute resolution service.
We consider complaints about providers who are members of FSCL. The other dispute resolution services are:
- Banking Ombudsman Scheme (BOS)
- Insurance and Financial Services Ombudsman Scheme (IFSO)
- Financial Dispute Resolution Service (FDRS)
If you’re not sure which scheme your provider belongs to, contact us and we will help you get to the right place.
