Contact us

0800 347 257

Complaint form

We will use the information on this form to consider your complaint. This form will be forwarded to your financial service provider for a response, so only include information you are comfortable sharing with the person or company you are complaining about. If there is any information you would like to provide to us that you do not want sent to your financial service provider, or if you have any questions about this form, please call us on 0800 347 257 or email complaints@fscl.org.nz.

"*" indicates required fields

Please tell us the details of your complaint.
Have you contacted your financial service provider about your complaint?*
A representative could be a financial mentor, a lawyer, or anyone else assisting you with your complaint.
Can we ask you some demographic questions?
Your answers will not affect how we investigate your complaint and will not be shared with your financial service provider. Your answers are stored securely and used only for statistical purposes.