Financial Ombudsman Service, Financial Services Complaints Limited (FSCL) has appointed Kate Tokeley to its Board as a consumer director.
Ms Tokeley is a former Associate Professor of Law at Victoria University of Wellington, where she taught and researched consumer law. She is the co-editor and co-author of Consumer Law in New Zealand (LexisNexis), and is widely published locally and internationally on consumer law and policy.
FSCL Chair, Jane Meares, says Ms Tokeley brings extensive expertise in consumer rights.
“Kate has a wealth of knowledge of consumer law, an obvious passion for consumer rights, and governance experience — including her roles as Deputy Chair of Consumer NZ and on the board of the Telecommunications Dispute Resolution scheme, which has strong parallels with FSCL,” says Ms Meares. “She is well-positioned to support our mission of providing free, fair, independent dispute resolution for consumers and their financial service providers.”
“Kate is keenly aware of the ongoing challenges of raising public awareness of consumer dispute resolution services. She brings a great mix of astute judgement and teamwork, making her a valuable addition to our Board,” adds Ms Meares.
Ms Tokeley says she is committed to supporting FSCL’s fair, effective, and independent dispute resolution. “I look forward to working with the other board directors to ensure the scheme is accessible and trusted by consumers.”
FSCL’s Board is made up of two consumer directors, two industry directors, and an Independent Chair, Ms Meares.
Ms Meares also acknowledged the contribution of outgoing Board member Mary Holm, who served on the FSCL Board for nine years.
“Mary has been a valued member of our Board and will be greatly missed. She was unwavering in her commitment to championing consumer rights and enhancing the financial literacy of the NZ public. Above all, Mary cares deeply about people and communities, and her insights — drawn from her work as a financial journalist and commentator — have been invaluable to our work,” says Ms Meares.
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