Financial Services Complaints Ltd

⚠️ Scam Alert – Fraudulent use of our name and logo

We have been made aware of a scam involving the unauthorised use of our name and logo.

We DO NOT request payments from consumers in connection with resolving complaints.
If you receive an email with FSCL’s branding that requests an agreement to release funds, it is a scam. Report the email to netsafe.org.nz.

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Transcript

Featured case studies

The willing buyer test: what does market value really mean?

Zichen and Theo complained that the lender sold their business’s machinery for far less than what it was worth, and now they were stuck paying the rest of the loan back.
MORE >: The willing buyer test: what does market value really mean?
Claim not covered under policy wording

After Cyclone Gabrielle, Willow’s business relocated their heavy machinery between skid sites. Willow claimed against her business’s insurance for the cost of the relocation, but the insurer declined the claim.
MORE >: Claim not covered under policy wording
Why am I paying Body Corporate insurance, if it doesn’t cover me?

Franklin’s Body Corporate held a statutory liability policy with an insurer, but when Franklin tried to claim against that policy for his legal costs, the insurer declined his claim.
MORE >: Why am I paying Body Corporate insurance, if it doesn’t cover me?