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Find out about the complaint process and how we can help you reach a solution with your provider.
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Featured case studies
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Travel booked later this year? Disclose your pre-existing conditions!
MORE >: Travel booked later this year? Disclose your pre-existing conditions!No insurance cover for undisclosed pre-existing medical conditions or changes in health
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Online shopping convenience comes with a catch: The risks of saved credit cards
MORE >: Online shopping convenience comes with a catch: The risks of saved credit cardsWarning to online shoppers saving their credit cards with a retailer to make future purchases easier. This convenience can come with extra hassles if things go wrong.
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Early repayment fee an unwanted surprise
MORE >: Early repayment fee an unwanted surpriseWhen a small business repaid their fixed rate loan before the loan expiry date, the lender charged a break fee. The borrower thought this was unfair.
Latest news
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Don’t let money mishaps freeze your fun: FSCL’s top Winter travel tips
MORE >: Don’t let money mishaps freeze your fun: FSCL’s top Winter travel tipsTop tips for travelling overseas — take extra care with travel cards, currency exchange, and travel insurance.
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FSCL’s independent review
MORE >: FSCL’s independent reviewFinancial Services Complaints Limited – A Financial Ombudsman Service (FSCL) is undergoing its third independent review. FSCL is independently reviewed every five years. The specific focus of this review is on the principles of accessibility, effectiveness, and fairness.
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Know your loan terms before you sign
MORE >: Know your loan terms before you signAs the holiday season approaches, many consumers may consider “interest-free” loans to manage their festive expenses. While these offers can seem like a great deal, Financial Services Complaints is encouraging consumers to read the fine print to avoid unwelcome surprises.
