Financial Services Complaints Ltd

⚠️ Scam Alert – Fraudulent use of our name and logo

We have been made aware of a scam involving the unauthorised use of our name and logo.

We DO NOT request payments from consumers in connection with resolving complaints.
If you receive an email with FSCL’s branding that requests an agreement to release funds, it is a scam. Report the email to netsafe.org.nz.

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complaint

Find out about the complaint process and how we can help you reach a solution with your provider.

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How can we help?

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and how we can help you reach a
solution with your provider.

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Transcript

Featured case studies

Can my mortgage adviser charge me if I switch my loan to another bank?

Ajay disputed whether a mortgage adviser could “claw back” commission when he changed banks
MORE >: Can my mortgage adviser charge me if I switch my loan to another bank?
Wife unknowingly added as co-borrower to husband’s business loan

I did not agree to be a co-borrower
MORE >: Wife unknowingly added as co-borrower to husband’s business loan
Making a purchase at an EFTPOS terminal? Don’t forget to cover your PIN number!

When purchasing medicine at a store, Clementine fainted and was taken to hospital. The cashier watched her enter her PIN, stole her card, and made fraudulent transactions. The credit card issuer declined to reimburse Clementine for the transactions because she had not protected her PIN.
MORE >: Making a purchase at an EFTPOS terminal? Don’t forget to cover your PIN number!