Financial Services Complaints Ltd

⚠️ Scam Alert – Fraudulent use of our name and logo

We have been made aware of a scam involving the unauthorised use of our name and logo.

We DO NOT request payments from consumers in connection with resolving complaints.
If you receive an email with FSCL’s branding that requests an agreement to release funds, it is a scam. Report the email to netsafe.org.nz.

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Featured case studies

Probate threshold increase simplifies estate access for bereaved families

Amir applied for his late father’s KiwiSaver funds to be released. The KiwiSaver provider told him he had to apply to the High Court for a grant of probate before releasing funds because the amount was over the ‘small estate’ threshold.
MORE >: Probate threshold increase simplifies estate access for bereaved families
If your identity is fraudulently used to set up accounts, are providers obliged to delete all account information?

Dan discovered that his identity had been used to open several fraudulent accounts when he was applying for finance. One of the account providers involved said they could not delete or release some account information, even though the accounts were fraudulently opened.
MORE >: If your identity is fraudulently used to set up accounts, are providers obliged to delete all account information?
Can my mortgage adviser charge me if I switch my loan to another bank?

Ajay disputed whether a mortgage adviser could “claw back” commission when he changed banks
MORE >: Can my mortgage adviser charge me if I switch my loan to another bank?