Financial Services Complaints Ltd

⚠️ Scam Alert – Fraudulent use of our name and logo

We have been made aware of a scam involving the unauthorised use of our name and logo.

We DO NOT request payments from consumers in connection with resolving complaints.
If you receive an email with FSCL’s branding that requests an agreement to release funds, it is a scam. Report the email to netsafe.org.nz.

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Transcript

Featured case studies

My sister died from cancer. I wanted insurance cover, in case it happened to me too

Madeline complained that her insurance adviser misled her about her trauma policy cover and gave poor advice.
MORE >: My sister died from cancer. I wanted insurance cover, in case it happened to me too
The importance of being earnest: Why employee honesty is the best policy

Russell’s employee made false statements, so the insurer declined his insurance claim.
MORE >: The importance of being earnest: Why employee honesty is the best policy
I made a claim, and now my insurer has given away my property?!

Himani’s successful insurance claim included new custom cabinetry. Himani complained that the insurer had given the cabinetry away to her landlord without her permission, and she wanted to be compensated.
MORE >: I made a claim, and now my insurer has given away my property?!