Ruby complained that the credit card issuer refused to reimburse her for fraudulent transactions made on her credit card to an online betting website.
Sione disputed transactions on his credit card. The card provider opened a fraud investigation but found that Sione had authorised the transactions by using a one-time code the provider sent to him. Under their terms and conditions, the card provider could not chargeback the transactions because Sione had authorised them.
Olivia and Elijah were overcharged by a day club in Miami. Their credit card provider declined their request for a chargeback.
When purchasing medicine at a store, Clementine fainted and was taken to hospital. The cashier watched her enter her PIN, stole her card, and made fraudulent transactions. The credit card issuer declined to reimburse Clementine for the transactions because she had not protected her PIN.
Warning to online shoppers saving their credit cards with a retailer to make future purchases easier. This convenience can come with extra hassles if things go wrong.
Violet did not understand why the credit card issuer kept asking for information and then cancelled her account. She contacted FSCL for help, and we suggested that a joint meeting might help resolve her complaint.
Rika accepted a job offer after being approached on LinkedIn. She was later convinced to take out $25,000 in credit cards and share the details, resulting in her being scammed and facing financial hardship.
Iosefa’s card issuer didn’t cancel his direct debit, now Iosefa can’t pay his mortgage.
Te Ariki complained that the card issuer declined to refund a disputed charge on his credit card.
PHONE
POST
Financial Services Complaints Limited
PO Box 5967
Wellington 6140
Connect with us
Member of
International Network of Financial Services Ombudsman Schemes
About us
For financial service providers
Join FSCL
Why join FSCL?
Fees
Our Terms of Reference
Our Terms of Participation
View our complaints process in:
