Topic: Credit Cards

When purchasing medicine at a store, Clementine fainted and was taken to hospital. The cashier watched her enter her PIN, stole her card, and made fraudulent transactions. The credit card issuer declined to reimburse Clementine for the transactions because she had not protected her PIN.

Violet did not understand why the credit card issuer kept asking for information and then cancelled her account. She contacted FSCL for help, and we suggested that a joint meeting might help resolve her complaint.

Rika accepted a job offer after being approached on LinkedIn. She was later convinced to take out $25,000 in credit cards and share the details, resulting in her being scammed and facing financial hardship.

Iosefa’s card issuer didn’t cancel his direct debit, now Iosefa can’t pay his mortgage.

Te Ariki complained that the card issuer declined to refund a disputed charge on his credit card.

Dongmei made a purchase under an interest-free promotion using her credit card, but when she made repayments, it reduced her interest-free amount not her other interest-bearing amounts.

Isabella complained that she was charged an annual fee on a fees-free credit card.

Lupe’s credit card statement kept showing that she owed money, even though she had already paid.