Topic: Credit Cards

Te Ariki complained that the card issuer declined to refund a disputed charge on his credit card.

Dongmei made a purchase under an interest-free promotion using her credit card, but when she made repayments, it reduced her interest-free amount not her other interest-bearing amounts.

Isabella complained that she was charged an annual fee on a fees-free credit card.

Lupe’s credit card statement kept showing that she owed money, even though she had already paid.

Kai said that his lender increased his annual income on his business credit card application so that he would qualify.

The card issuer called Julian 20 times without leaving a message because Julian’s payment was overdue.

When money went missing Ken’s lender failed to communicate complicating what was a relatively simple issue.

Awa applied for a credit card with the lender. The lender would not accept the documents Awa provided to verify his income. The lender did not refer Awa to their internal complaints process when he asked.

Maria takes out credit card in 2018 and struggles to pay it