Debt forgiven on compassionate grounds
Huan, a domestic abuse survivor, could not afford to repay a loan that her partner had forced her to borrow
Topic: Finance and loans
Loan term confusion
Richard was confused about why he still owed money on his loan. He thought the loan term had already ended, but the loan had been extended because of payment holidays.
Lender made reasonable inquiries before approving a loan
Chen told the lender she received money from boarders. Was the lender able to rely on this income when deciding whether to approve the loan?
Lender not obliged to consider hardship request
Niko wanted the lender to give his company further hardship assistance. Did the lender have to consider Niko’s request?
Error when a loan was documented
Lender overlooked to apply an agreed discount when they redocumented a loan. This affected the amount of interest the borrower would pay.
Mortgagee sale last resort
When Christina’s circumstances changed, making repaying a loan impossible, the finance company was given no option but to apply to the court for substituted service to allow them to sell the property
Circumstances change, but no evidence of financial hardship
Max, Marie, and Colin agreed to repay a loan at $4,000 a month, but had difficulty meeting this payment and wanted the lender to permanently reduce their payments to $2,000 a month where there was no evidence of financial hardship
Loan refunds lead to overdue loan
What happens if you cannot understand why you still owe money on a loan account when you believed the loan should have been repaid years earlier
Clawbacks and clarity
After refinancing his home loan, Youness received a $2,500 invoice from his old mortgage adviser, and he was told that he had incurred a clawback fee by repaying his original loan within 2 years. Was this fair?
Just give me one more month to pay?
Lincoln’s home loan was due to expire, and he needed to find a new lender/mortgagee to refinance the balance. For almost a year, Lincoln kept promising his lender the refinance was about to happen. Eventually, Lincoln’s lender commenced the mortgagee sale process because the balance remained unpaid.
