Take it to the limit
The lender knew Jenny could not afford repayments on existing debt but allowed her to make another purchase within her credit limit. Was this the action of a responsible lender?
Topic: Finance and loans
Won’t you reconsider?
The lender declined Breanna’s application for unforeseen financial hardship because they did not consider her change in circumstances to be unforeseeable.
But it’s been years!
Maia believed that she had cleared her debt with the lender when she surrendered her car. Three years later, the lender told Maia that she still owed over $10,000.
Lender fails to recognise request for hardship help
Hine struggled to repay a loan after she lost her job, and by the time her lender offered hardship relief Hine could not afford their proposal.
Secured debts can’t be included in a bankruptcy
Soraya said her lender incorrectly told her that a secured debt could not be included in her bankruptcy.
A guesstimate is not good enough
When a person applying for a loan did not include their rent costs in a loan application the lender substituted a nominal $100 a week.
An unaffordable loan for a small business
A lender approves a small business loan without documentation showing that the business will generate enough additional income to pay the loan.
When a business loan is not a business loan
Linh did not understand that she was taking out a business loan. Should it have been a consumer loan?
Who is responsible for the complaint?
Isabella wanted to complain about her lender, but the lender had sold her debt to a debt collection agency.
“Work with me and I will get the loan across the line”…
A car dealer encourages a borrower to lie about his rent expenses to qualify for a loan.
