Ava and Jerome thought they had one contract with their finance company for the hire purchase of a truck and trailer, but they in fact had two contracts – which Ava and Jerome said they only found out after they sold the truck and trailer.
Drew defaulted on his personal loan repayments. Had the lender underestimated his weekly expenses?
Stella budgeted for mortgage repayments of her investment property assuming her interest rate would decrease when it moved from a variable to fixed interest rate.
Complaint that Rangi’s car loan was not affordable and that he did not understand add-on repayment waivers he had purchased.
Dealer does not satisfy the lender’s responsible lending obligations.
In 2022, Tui complained about a repossession that happened in 2016. FSCL was not able to investigate most of the complaint because of a six-year time limitation in our rules.
Fang took out a loan and then a subsequent top-up from a lender. When we investigated whether the loans were affordable, there were issues with the reliability of the affordability assessment documents.
Alice doesn’t understand why, after two years, she has not made any progress repaying her loan
When the lender did not give the financial mentor their affordability assessment the financial mentor complained to us
Amani and Akeem said that their car loans were unaffordable because the lender had not accounted for their weekly $300 cash withdrawals that were put towards Amani’s parents’ mortgage.
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