The perfect storm
A large cyclone caused leaks in Carlos’s new home. The insurer said the leaks were not because of the cyclone but due to wear and tear, and poor construction. Can Carlos claim the costs of damage from his insurer?
Topic: Financial advisers and brokers
The stock loss shock
Tom’s jewellery shop was burgled twice within three days, and $101,200 worth of stock stolen. Tom was shocked when his insurer only paid him $52,500, being his insurance policy’s limit for stock not stored in a safe/in window displays after hours. Tom’s insurance policy schedule never showed the limit. Did Tom’s insurance broker cause his loss?
Falling between the cracks
What happens when two brokers are involved, one made the mistake but the other broker renewed an insurance policy without checking the policy was appropriate for the client’s needs
Who can you ‘Trust’?
When your former husband and co-trustee does a runner with money owed to the trust, who is to blame?
Artificial structures, real tax bills
Teresa’s mortgage adviser arranged her a fantastic refinancing deal, with very low mortgage rates. However, a few months later, Teresa was received an $88,000 GST invoice. The IRD told Teresa the refinance had triggered a significant GST liability. Was the mortgage adviser responsible for Teresa’s unexpected GST bill?
Open to the elements
Should the brokers pay when it was the house moving firm that caused the damage?
Broker’s broken promise?
Did Linda’s insurance broker provide enough support, either in getting the right insurance or in being there for Linda after she had made a claim?
A stag-nated insurance policy
Greg and Leah didn’t receive the letter their insurance broker sent, notifying them that insurance for their stag was due to lapse. Should the insurance broker have done more to ensure the stag remained insured?
A matter of the heart
Seline’s insurance adviser recommended she move to a new insurer. When Seline had a heart attack, her new insurer declined her claim. Was the adviser responsible for Seline’s lack of cover?
Term life insurance and service fees
Helen approached an insurance adviser to obtain life insurance. Helen signed the adviser’s terms of engagement noting fees. Helen moved insurers after 10 months and was charged $1,495.00. Was the adviser entitled to charge the fee?
