Barbie obtained business insurance through an insurance broker. Barbie and her broker had a personal fight that ended their business relationship. Barbie complained that the broker had been unprofessional and asked for a refund of the commission that the broker earned from Barbie’s business.
When completing his health insurance application, Brian failed to disclose that he had back and shoulder injuries, and he had monthly visits to a chiropractor. After having an insurance claim declined for non-disclosure, Brian complained his adviser hadn’t told him about the need for disclosure. Is the adviser liable for Brian’s lost insurance cover?
Jim owned a car yard. When a leak occurred on his premises in 2012, Jim contacted his insurance broker who said Jim would probably be covered because of the ‘gradual damage’ cover in his policy. When Jim’s insurance claim was later declined, Jim complained that his broker had misrepresented that he would have cover.
Does a customer have to pay interest for late payment of an invoice for services, if the contract doesn’t mention interest?
Holly switched motor vehicle insurers at her broker’s insistence. She made it clear that she wanted to continue ‘agreed pay out’ insurance with her new insurer. When Holly crashed her car, she found she only had ‘market value cover.’ Does Holly have recourse against the broker for this error?
James’ claim was declined on the basis of non-disclosure. He argued his insurance adviser told him not to disclose a pre-existing neck injury which the insurer later relied on to decline his claim when he applied for insurance.
Did Sarah’s insurance adviser fully explain the very broad exclusion clause in the medical insurance policy offered by an insurer, before Sarah cancelled her old policy?
Within a short period of time two drones of Sean’s crashed, but they were uninsured. Sean thought his broker had placed cover for the drones. Was Sean’s broker responsible for this?
Jane needed a loan to build a boarding house on her property. Jane used a financial adviser to help her find finance. When the loan needed rolling over Jane incurred further fees, both from the lender and the adviser. Jane was not happy with the level of the fees and said the adviser had not made her aware of all the extra fees that would apply. Was the adviser required to refund some of the fees to Jane?
What happens when a driver under 25 years of age excluded from policy causes an accident?
PHONE
POST
Financial Services Complaints Limited
PO Box 5967
Wellington 6140
Connect with us
Member of
International Network of Financial Services Ombudsman Schemes
About us
For financial service providers
Join FSCL
Why join FSCL?
Fees
Our Terms of Reference
Our Terms of Participation
View our complaints process in:
