I left it right here – and now it’s gone!
Diya left her phone on a camping chair when she went for a swim in the river. When she got back, her phone was missing. She made a claim for the theft of her phone, but her claim was declined.
Topic: Financial advisers and brokers
No cover for Covid-19
What happens if your insurance broker says you have cover for Covid-19, but you don’t?
House finance delays cause stress and additional costs
What happens if a mortgage adviser delays submitting a loan application causing the consumer additional costs, stress and inconvenience?
I’ve got vehicle cover, don’t I?
Thinking she has vehicle insurance in place, Hinewai contacts her adviser to make a claim. She discovers she’s not insured.
Motor vehicle policy cancelled because of broker’s error
Jin’s motor vehicle policy was cancelled because her insurance broker did not pay the premium to the insurer. The policy was reinstated but Jin was inconvenienced by the delays with her claim being accepted. What was a fair amount of compensation for non-financial loss?
Debt management company makes debt even worse
Kauri paid a company nearly $1,800 to manage his debts by making repayments to his creditors on his behalf. After 6 weeks, Kauri noticed the company wasn’t paying his creditors.
Broker not liable for client’s loss
The business insurer declined a claim for privately owned motorbikes which had been stored at a business’s workshop. Did the insurance broker know about the motorbikes, and were they responsible for the absence of cover?
Shares sold too cheap?
Archie instructed his share registry to sell some shares at a minimum of $3 per share. The registry sold the shares at $3 per share, but Archie saw the price had gone up to $5.50 that day
Risk of travelling with high value items
Jessica damaged her bracelet while on holiday. When she made a claim for the damage, she found out the full cost of the repair was not covered by her travel insurance policy.
Mistake leaves loan unaffordable
What happens if your lender makes a mistake when assessing your loan application? Can FSCL help?
