Overpayment of life and health cover
When Amber forgot to change her membership status she paid for cover that she could never have claimed under. Should Amber be reimbursed for this unnecessary cost?
Topic: Insurance
Working from home complications
Dipak overheard his financial adviser discussing personal information with a mutual friend in a disparaging manner.
I should have had asbestos cover
Melissa held insurance for her property maintenance business arranged by an insurance adviser. When she needed to make a claim due to asbestos-related work, should she have been covered?
Double life insurance
Robert took out new life insurance in 2012, but his previous policy was not cancelled. When this issue was discovered ten years later, was the company who had bought his adviser’s client book liable?
But I disclosed my medical condition!
Jessica’s travel insurance claim was declined because she had not disclosed her treatment as an outpatient at a hospital. However, did the pre-assessment question apply to outpatient services?
Limited travel insurance cover for valuables
Finn lost a bag containing expensive photographic equipment at an airport. Was his insurer right to limit his claim?
Too close to home
Aria’s travel insurance claim was declined. Unbeknown to Aria, complimentary travel insurance had not been activated because her trip was less than 150 km of her home.
Life cover sold to 72-year-old
When Andrew was 72 years old an adviser sold him $100,000 life cover which cost him $164,000 over 10 years
Misunderstanding about loan repayments
Tracy understood the loan repayments were $155 fortnightly rather than weekly, but the lender would not allow her to return the car and cancel the contract.
Agreement reached after vehicle repossessed
Mia asked FSCL for help when her vehicle was repossessed. The lender agreed to restructure the loan if Mia started paying them again and made four consecutive payments
