Bob of Bob’s Builders submitted a claim to his insurer for the cost of replacing some cladding that was damaged by a paint-stripping company who worked on an apartment block Bob’s team was constructing. The insurer declined Bob’s claim because the damage was due to faulty workmanship – was this decision correct?
When a replacement window cannot be sourced, the cost to replace it increases significantly within six months’ time. What does the insurer need to pay?
When Marie’s insurer did not renew her policy she was left uninsured for claims arising from events occurring while the policy was in place.
Although Alyssa’s belongings were stolen from her boat, there was no evidence of forced, violent entry, as required by the policy wording, allowing the insurer to decline the claim
Sally’s trip to China is cancelled and her claim is declined under a ‘government interference’ exclusion clause
When Lucia’s car got flooded, she contacted her insurer straight away. However, as she failed to fill in the right forms, she ended up paying for repairs that the insurer wasn’t willing to pay for.
A lender agreed they made a mistake when assessing loan affordability and offered to settle the complaint. But what happens if the lender also makes a mistake when explaining the settlement offer?
Sione believed repayment waivers should have responded when he left his job.
Claire did not disclose symptoms to her insurer. Was the insurer entitled to decline her claim for costs to see doctors to get a diagnosis?
Mirae didn’t declare her previous convictions when taking out insurance. When she needed to make a claim, it was declined, and her policy voided.
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