Insurance Archives

Hardship relief application declined

A lender declines a hardship application because they are not convinced the effects of Covid-19 will be a short-term disruption to business

Loss of rent because of COVID-19 lockdown

When an insurance claim can’t be settled because of the move to the level 4 COVID-19 lockdown in 2020, the insured suffers loss of rent.

Water damage

Veronica’s bathroom floor had been ruined by water damage. But Veronica’s insurer refused to pay for her repairs because the damage was not “hidden”. Can Veronica claim a reasonable portion of her costs from the insurer?

Insurer agrees to cover Covid-19 claim

What happens if, even though there is a pandemic exclusion in your policy, your insurer tells you that Covid-19 claims will be covered?

Insurance policies cancelled

Jeremy did not remember cancelling his insurance policies, but was able to see that it was reasonable for his insurer to think that was his intention

A failure in commissioning a machine = was it a service or repair?

Zhang’s business made a mistake when setting up some expensive machinery for their client which resulted in over $20,000 worth of damage. Zhang had two policies for his business, but both had amendments which limited his cover.

Replacement insurance – was best practice followed?

Jane’s financial adviser recommended that she move her life and mortgage protection insurance company to a new insurance company. Jane did not disclose a pre-existing medical condition and a claim under her mortgage protection insurance was later declined. The adviser’s process was flawed but did not cause a direct financial loss. The adviser paid compensation for inconvenience.