Jess purchased a travel insurance policy just after seeing her doctor about some back pain. She did not disclose the back pain, because her doctor had said it was nothing to worry about. Later, the pain was diagnosed as a herniated disk, and Jess had to cancel her trip. Were her cancellation costs covered by her policy?
Maja’s pregnancy related costs were not covered by either government funding or her travel insurance policy. Is this fair?
Loss for Covid-19, a notifiable infectious disease, not covered by the policy
Tim purchased a car from a private seller. Tim did not know the seller had an unpaid loan balance that the car was security for. The seller stopped paying their loan and the lender repossessed Tim’s car. Tim complained to us because he wanted his car back. We could not investigate because Tim had not received a financial service from the lender.
The insurer announced Covid-19 as a ‘known event’ but did not tell David before he purchased his travel insurance. Is the insurer obliged to accept David’s claim?
When a cleaner damages a client’s wooden floor and their insurance claim is declined, they complain to FSCL.
Nisha and Mahendra do not accept their insurer’s decision to decline their claim for a cancelled trip to Australia, when Mahendra’s father falls unexpectedly seriously ill and later dies
Emma’s backpack was stolen from her rental car while she was on holiday. Did her claim for the lost items fall within her travel insurance cover?
Do you have to give your insurer all your medical history even if you think that information is unnecessary?
What happens if you do not think you need to tell your travel insurer about a benign tumour that will be removed before you travel?
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