Contact us

0800 347 257

ACC cover but no insurance

When Kate suffers a back injury, she is surprised to find her income protection insurance doesn’t kick in for 13 weeks since the accident. To make matters worse, her insurance claim is then declined for non-disclosure of medical conditions. Was any of this her adviser’s fault?

Delay damages business

Andrew’s business was adversely affected by delayed roadworks – was this loss covered by his business interruption cover?

Toothache ruins trip

What happens if a minor toothache needs serious attention while you are overseas? Will your travel insurer cover you?

Is COVID-19 a cause or the cause?

COVID-19 led to Japan’s government closing its borders, which led to Mele’s flights being cancelled. Mele’s insurer declined her travel insurance claim, saying the claim was caused by a government interfering with her travel. Was this fair?

Two-week tour too long for insurance cover?

Hemi’s insurance claim was declined because his policy required him to hold return tickets to New Zealand for a trip of less than 60 days. Hemi’s trip was only scheduled for two weeks, but he couldn’t book his New Zealand flights until his overseas tour dates were confirmed.

Travel plan changes

What happens if there are lots of reasons why you change your travel plans?