An extreme example of irresponsible lending
What happens if the information the lender had when they approved the loan showed that the lending was completely unaffordable?
Topic: Insurance
Caribbean Cruise and Covid-19
Yasmin’s travel is disrupted by Covid-19 when a port refuses her ship entry to the Cayman Islands.
Car servicing oversight
What happens if your insurer declines your claim under a mechanical breakdown policy because you have not met the policy’s servicing conditions?
Lost deposits lost in translation of the policy
Petra’s insurer only paid her three-quarters of the costs of her cancelled trip because there was a limit in her policy for lost travel deposits. Petra thought this limit shouldn’t apply to her claim because she paid for the trip in full rather than by deposit.
Gradual water damage
What happens when you can’t immediately find the source of leaking water, and the water goes on to cause further damage?
In need of a valuation
Mataio’s car has been over insured for the past 3 years, and Mataio has been paying more than he needed to in premiums. Was it his insurance adviser’s responsibility to contact Mataio and prompt him to have his car revalued?
Insurance premiums go missing – putting it right
What happens if there is a mix-up between your finance company and your insurer and you discover you do not have the insurance you paid for?
An allergic reaction prevents travel
When Nigel suffers his second allergic reaction within a few months, his insurance claim is declined by his travel insurer
Different views on the cancelled cruise
Should the insurer reimburse both the cost of Bridget’s cancelled cruise and her journey alteration costs?
Luggage stolen from a locked vehicle
What happens if you leave luggage in view in a locked vehicle, even for only a few minutes, and that luggage is stolen?
