Insurance broker gave wrong information to the client
A broker gave their client incorrect information, and the client did not believe the broker’s offer of compensation was adequate
Topic: Insurance
I made a claim, and now my insurer has given away my property?!
Himani’s successful insurance claim included new custom cabinetry. Himani complained that the insurer had given the cabinetry away to her landlord without her permission, and she wanted to be compensated.
Policy interpretation for travel insurance: should an engagement ring be categorised as a valuable or as personal baggage?
Mabel complained that the travel insurer had miscategorised her engagement ring as a valuable, resulting in her having less cover under the travel insurance policy
Travel booked later this year? Disclose your pre-existing conditions!
No insurance cover for undisclosed pre-existing medical conditions or changes in health
Theft not reported to local police
The insurer declined Ari’s $17,000 claim because she did not report the theft to local police within 48 hours.
Drinking, driving, and denied insurance cover
Robert’s insurer declined his claim, saying he was under the influence of alcohol. With no breath test or police report, was suspicion enough to deny cover?
Damage to motel sign – caused by high winds and corrosion?
Morgan complained that the insurer declined her claim for the cost of replacing a motel sign after it fell over during high winds and was damaged.
Holiday ruined – what does the travel insurance policy cover?
Sam and Anna said the insurer did not pay out all they were entitled to under their travel policy and delayed in assessing their claim.
I thought I had accident cover?
Tom thought he had accident cover, it turned out he didn’t.
Customer discovers house not insured
House and contents insurance not renewed due to a misunderstanding.
