Goods stolen, but no insurance cover in place
Jonathan and Jacquie believed they had instructed their adviser to put contents cover in place but the adviser had no record of this.
Topic: Insurance
Claiming insurance on property? Proving ownership is vital
Rob thought the insurer should pay his full claim when tools were stolen from a work site.
My sister died from cancer. I wanted insurance cover, in case it happened to me too
Madeline complained that her insurance adviser misled her about her trauma policy cover and gave poor advice.
The importance of being earnest: Why employee honesty is the best policy
Russell’s employee made false statements, so the insurer declined his insurance claim.
Insurance broker gave wrong information to the client
A broker gave their client incorrect information, and the client did not believe the broker’s offer of compensation was adequate
I made a claim, and now my insurer has given away my property?!
Himani’s successful insurance claim included new custom cabinetry. Himani complained that the insurer had given the cabinetry away to her landlord without her permission, and she wanted to be compensated.
Policy interpretation for travel insurance: should an engagement ring be categorised as a valuable or as personal baggage?
Mabel complained that the travel insurer had miscategorised her engagement ring as a valuable, resulting in her having less cover under the travel insurance policy
Travel booked later this year? Disclose your pre-existing conditions!
No insurance cover for undisclosed pre-existing medical conditions or changes in health
Theft not reported to local police
The insurer declined Ari’s $17,000 claim because she did not report the theft to local police within 48 hours.
Drinking, driving, and denied insurance cover
Robert’s insurer declined his claim, saying he was under the influence of alcohol. With no breath test or police report, was suspicion enough to deny cover?
