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The missing 10 cents

What happens when an insurer accepts your claim, but pays you 10 cents less than you were expecting?

The curious case of the disappearing jet ski

Edwin took his jet ski to an amateur repairer, who disappeared with the jet ski a few months later. Edwin made a claim with his insurer, but his claim was declined. His insurer said his policy did not cover theft by a person to whom Edwin gave his jet ski. Was the insurer acting reasonably?

Catch me if you can!

Arnie discovered that his trusted manager had been stealing stock from his carpet business for years. Can Arnie get his insurer to compensate him for the loss of his stock?

Alleged $100,000 loss for incorrect premium estimate

Farooq reduced his wife’s life insurance cover by $100,000, based on an inaccurate premium estimate provided by his insurance adviser. As a result, Farooq received $100,000 less when his wife was diagnosed with a terminal illness. Had the adviser caused Farooq to suffer a $100,000 loss?

Was it one, or one hundred claims?

Feodor’s company had to recall and repair close to a hundred windscreens due to poor workmanship. Feodor claimed for the costs from his insurance. Feodor’s insurer treated each repair as a separate occurrence. This had the effect of making each claim less than the policy’s excess, leaving Feodor out of pocket.

High and dry

Issues with a neighbours’ drainage system meant Bernard’s property was flooding at least once per year. Bernard’s made a claim for the cost of court action against the neighbours, to force them to fix their drains. Was the cost of the legal action covered by Bernard’s material damage insurance policy?

Valuable items go missing

A bag containing valuable items was not unloaded from a taxi. Should Jenny and Alex have noticed? Was their failure to do so grossly careless?

Concrete catastrophe

Is there a difference between manufacture and construction? We think there is!

When does my cover start?

When does cover provided by complimentary credit card travel insurance start? Is it when you purchase your tickets? When you activate cover online? Or six months out from your trip?