No passport? No pass through this port
Tim left his passport on the plane and was not allowed to go back.
Topic: Insurance
A stiff drink
A party in Cancun takes a turn for the worse for Luis and Aoife when Aoife stops breathing and is rushed to hospital. Will Luis’s insurer pay for his medical bill?
A broker accepts responsibility for poor advice
Private hospital care is not covered by the policy, but does the broker have any responsibility to advise his clients before the costs are incurred?
Out of time and out of luck
Aaron was planning a tour through Central America. He applied for all the visas he needed, but was denied a visa for one of the countries. Aaron reapplied for a visa, but when he was unable to obtain one in time, he cancelled his tour. Aaron sought a refund from his travel insurer.
Unfortunately uninsured
Alex believed he was covered by his credit repayment insurance if he was injured and unable to make his loan repayments. When Alex took on a new loan, he did not ensure that the insurance policy was continued on the new loan.
Medication mishap
What happens if you don’t take enough medication with you when you travel overseas?
Heart surgery and travel do not mix
Hari suffered complications during heart surgery requiring him to cancel his overseas travel to China. The insurer declined to pay for the cancellation costs noting Hari’s heart condition was a pre-existing medical condition and his inability to travel after surgery was a foreseeable event. Was the insurer unfair in declining Hari’s claim as his doctor had cleared him for travel?
To cancel or not to cancel
Chelsea thinks she sent a letter to her insurer, requesting that her family’s insurance policies be cancelled. The insurer never received the letter and never cancelled the policies. Now Chelsea wants to be refunded her premiums.
A testing time following a test-drive theft
When Daryl’s claim for theft of his motorbike remained unpaid after several months, he complained to FSCL.
Letting go
Bryan complained about his insurance broker’s communications and behaviour in helping him with a marine insurance claim. Can Bryan complain to FSCL about his broker terminating their relationship, or bringing disrepute to the insurance profession?
