Tina suffered an injury to her foot that required her to cut short her holiday in Japan and return to New Zealand. The insurer declined to pay Tina’s claim noting she had not obtained a medical certificate. Was this right?
Katie’s infant daughter was not allowed to board a plane in south America because the airline printed an incorrect boarding pass. Katie had to purchase new flights and accommodation to continue with her trip. Katie’s travel insurance company refused to reimburse her because the travel insurance policy excluded cover for incidents arising from the airline’s negligence.
Pam wanted her travel insurance to pay for her husband’s dental treatment overseas. The insurer declined to pay costs that did not relate to emergency dental treatment. Pam complained this was unfair as the dental costs arose as a result of her husband’s tooth injury.
Edwyna’s insurer paid to repair some leaks in her boat. A few months later, she discovered the boat was still leaking, but the insurer was refusing to pay for more repairs. What could Edwyna do?
Seth was sued for damages by his employer, for whom he contracted. Seth’s insurer agreed to pay any damages Seth was found liable for. Seth settled the dispute out of court with his employer without asking his insurer. Is the insurer still bound to pay Seth?
Nazreen had funeral insurance cover until age 76. Can Nazreen take advantage of funeral benefits even though she did not die before she turned 76?
After the vehicle Johanna and Jack were travelling in to the airport was hijacked and stolen, their travel insurer declined their claim. Was the insurer able to decline the claim?
Should an insurer have to pay when ‘medical tourism’ goes wrong?
Ali and Hans booked a deluxe train trip through the french Riviera. The trip did not go as planned and they missed a piece of their tour. Ali and Hans do not think that the refund they were offered from the tour company is enough. They want their insurer to cover the missed portion of the tour.
A government dispute between two nations lead to cancellations of Dean’s flights and he missed a connecting flight. Dean wanted to claim from the Insurer under his travel insurance, the expense of extra flights and was declined. Was the Insurer’s decision correct?
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