It’s the putting right that counts
What happened when a credit union cancelled a former customer’s insurance policy.
Topic: Insurance
No receipts = claim declined
If you cannot provide proof of ownership your claim may be unsuccessful
You take my breath away
Murray’s breathlessness hadn’t been diagnosed as heart-related when he purchased travel insurance – was the insurer allowed to decline his claim for cancellation costs?
Leaky home issues
After some bad weather, Tom found leaks through his ranch slider and water damage to his lounge ceiling. His insurer said he had a leaky home and declined his claim. Tom complained to FSCL.
Drain disaster
Company A knew that it had to take steps to prevent concrete getting into holes in underground pipes. The question is whether it took ‘all reasonable precautions’, as required by its insurance policy?
Going downhill fast
A motorbike accident was caused when brakes failed, but the insurer declined the claim saying the loss was excluded because the insured did not have a motorbike licence. If the accident would have happened anyway, does it matter that the insured did not have a licence?
Polyps and policies
Could a medical condition almost 20 years ago be relevant now? And isn’t all surgery potentially ‘life threatening’?
Having your cake and eating it too
Archie and Veronica had to cancel their European holiday when Veronica injured her leg. Their travel insurer paid for new flights home. But was the insurer required to pay for the costs of the original, cancelled flights as well?
Escaping the in-laws
Will your insurance cover you if want to come home early?
How sick is too sick?
Kawa cancelled a tour he was to take with his friend Jason, when Jason fell ill and was unable to travel. Jason was refunded his trip, but Kawa wasn’t. Apparently, Jason wasn’t sick enough to need Kawa to stay back in NZ with him.
