A finance company signed a settlement agreement with an insurer purporting to be the insured. The insured, who owed money to the finance company for his damaged vehicle, was denied the opportunity to dispute the insurer’s valuation of his loss. Is this fair?
Ligaya’s dog, Dusty, was diagnosed with an autoimmune disease. Ligaya submitted a claim to her pet insurance company for the cost of Dusty’s treatment. However, the insurance company declined the claim as it considered its 21 day stand down period exclusion clause applied. Dusty had previously received treatment for a sore hip within this 21 day stand period, and the insurance company thought this was a sign of the autoimmune disease. Was the insurance company right?
Nancy paid $122,000 in premiums over 14 years for her and her 4 family members. Nancy complains to FSCL that her family has been oversold policies by her insurer.
Sandra bought tickets to Australia for her and her husband Chad. Subsequently, Sandra purchased travel insurance. Within a week of purchasing the insurance policy, Chad falls ill and was advised not to travel by his doctor. As a result, Sandra and Chad cancelled their trip and sought insurance to cover the non-refundable costs.
After drinking with strangers while overseas, Hugo fell asleep giving them the opportunity to steal from him.
When I was sold the policy I was told it was a ‘top-up’ to ACC, why have the payments stopped after six months?
Jarred’s two dogs, for whom he had taken out insurance, suffered a number of illnesses, before and after policy inception. When Jarred went to make a claim, the insurer declined his claim on the basis of an exclusion. Jarred said the illness his dog had suffered prior to policy inception didn’t directly relate to the treatment he sought cover for.
The ground collapsed and it cost $250,000 to repair – but was there any actual damage?
When the recollection of a night out differs from the medical evidence
Cedric and Veronica had to cancel their trip to Australia when their son began to act out and wouldn’t communicate with them. When the travel insurer declined their claim, Veronica made a complaint to FSCL.
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