Insured’s responsibility to take reasonable precaution
Insurer declined a dealership’s claim for the cost of a stolen vehicle.
Topic: Insurance
A grey area
Are sample curtains “all other property” or “stock” under an insurance policy?
An overwatered plant causes damage
The carpet at Paige’s property was damaged after her tenants overwatered a plant. Paige assumed that her insurance would cover the damage.
The valuation is too low
Amiri disagreed with the insurer’s valuation of his trailer, so he obtained his own valuations. However, the insurer declined to increase their offer.
Is cover available?
The insurer declined Fatima’s claim under one section of the policy, but Fatima believed cover was available under a different section.
Too ill to travel
The insurer declined Marco and Fia’s travel insurance claim because Fia was awaiting medical tests when Marco booked their flights.
We weren’t treated ethically
Flat owners complained about how an insurer had treated them when the insurer decided to end cover. We declined to investigate the complaint.
Why are my claims taking so long?
A construction company complained that their broker mishandled several of their insurance claims.
Are you acting in my best interests?
Noah and Dean complained that their adviser didn’t act in their best interests, pressured them, and breached their privacy.
Up and over
Aang claimed against his contents insurance after items were stolen from his storage unit.
