Is cover available?
The insurer declined Fatima’s claim under one section of the policy, but Fatima believed cover was available under a different section.
Topic: Insurance
Too ill to travel
The insurer declined Marco and Fia’s travel insurance claim because Fia was awaiting medical tests when Marco booked their flights.
We weren’t treated ethically
Flat owners complained about how an insurer had treated them when the insurer decided to end cover. We declined to investigate the complaint.
Why are my claims taking so long?
A construction company complained that their broker mishandled several of their insurance claims.
Are you acting in my best interests?
Noah and Dean complained that their adviser didn’t act in their best interests, pressured them, and breached their privacy.
Up and over
Aang claimed against his contents insurance after items were stolen from his storage unit.
Am I covered or not?
Rāwiri thought that he had insurance cover for mould damage, but he didn’t.
Business not insured for all activities
Insured business claim declined because the event they claimed for was not covered by their professional indemnity policy.
‘Closure of Transport Routes’ policy changes
During the renewal process, Rowan’s adviser didn’t tell him that a term of his insurance policy had changed.
Driveway damaged in weather event not insured
It was not possible to insure Alison’s driveway but should the adviser have asked more questions so that Alison understood the extent of her insurance cover.
