A predictable travel disruption?
Jason was booked to travel from Wellington to Athens to take up a work opportunity.
Topic: Insurance
Medical foresight: Travel insurance won’t cover medical costs incurred in New Zealand
While Graeme was on holiday in India he underwent emergency surgery for a detached retina. Once he returned to New Zealand Graeme required a second surgery to further restore his vision. Graeme’s travel insurance covered his medical treatment in India but did not cover the cost of the second surgery in New Zealand.
Keep your friends close and your money closer
While overseas you go to a busy restaurant. You sit down, order and place your handbag on the table. After enjoying your meal, you notice that your handbag is gone. You report the theft immediately to local authorities and notify your insurer and bank. Your insurance claim for the money in your handbag is declined because the money was not ‘on your person’ at the time of the theft. Is this fair?
Insured wants compensation for insurer’s breach of its policy duty
The building on the premises Max leased to Steven suffered earthquake damage. An insurance claim was made for the building to be repaired. Steven decided to end the lease because the claim process was taking too long. Max was unable to find a new tenant. Max complained that had the claim process not taken such a long time, he would still be receiving rent from Steven and wanted compensation from the insurer.
Stand down period leaves pet owner uninsured
Sophie was caught out by the stand down period when she changed insurers. Under the policy wording the insurer had no obligation to pay for medical treatment because the clinical signs occurred during the stand down period.
An ill-fated cruise: Insurance policies with age restrictions
While Andrew and Penny were on a cruise they both fell ill and were quarantined on the ship for 5 days. Their claim for medical costs was declined because both Andrew and Penny were aged over 75 years.
Jewellery in a handbag at Sydney airport– a golden opportunity for a thief
While travelling back from Australia, Sally discovers her jewellery is missing from her handbag. FSCL weighs the evidence and decides John and Sally’s travel insurance claim to replace the jewellery should not be upheld.
Insurance claim for tooth knocked out
While on holiday in Thailand, Eric’s tooth fell out. Eric received dental treatment in Thailand. Upon his return Eric made a claim to his insurer for his dental treatment. However, his insurance company declined his claim.
“The benefits of conciliation – a rapid resolution to a watery problem.”
A small business has an ongoing water problem and has suffered financial loss. The business’s insurer does accept the quantum of the business interruption claim. How can conciliation assist in reaching an early resolution to a protracted matter?
Closure versus surrender value
Is there a difference between a closure value and a surrender value under a life insurance and funeral benefit policy?
