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Can a scam be covered by insurance?

Marcia and Sherlock were on holiday in Thailand. During their stay in Bangkok Marcia and Sherlock were directed by a local guide to a travel agency, Super Tours Thailand (Super Tours), supposedly a government approved agency specialising in local tours and travel.

Double – dipping into a cancelled cruise

John and Jacqui booked a round the world cruise beginning and ending in Auckland. A week in to the cruise, Jacqui fell seriously ill and was diagnosed with chronic obstructive pulmonary disorder.

Deep deep trouble – a deep vein thrombosis disrupts travel

While on holiday with his family in America Adrian developed a deep vein thrombosis disrupting his travel. Adrian had suffered from a DVT before and had a blood clot following surgery 6 months prior to travel. Adrian’s travel insurer declined his claim, and FSCL investigates.

A tragic suicide and a travel insurance claim

Helen and her partner Brian were travelling in Europe when they received tragic news that Helen’s son, Andrew, had taken his own life. This led to a difficult investigation into whether Helen and Brian were covered under their travel insurance policy for the costs of returning immediately to New Zealand.

A Chesty Problem

If you cancel travel on advice from a doctor, will this mean there will be no cover under your insurance policy?

An Untimely Restructure

Cancellation of travel – What are your obligations to re-arrange your travel before you cancel your trip?

Is an iPhone a “handheld computer”?

Marnie was waiting to board a ride in a theme park in the United States when his iPhone was taken from his pocket. Marnie claimed $1,279 from his travel insurer for the loss of the iPhone.