Am I covered or not?
Rāwiri thought that he had insurance cover for mould damage, but he didn’t.
Topic: Insurance
Business not insured for all activities
Insured business claim declined because the event they claimed for was not covered by their professional indemnity policy.
‘Closure of Transport Routes’ policy changes
During the renewal process, Rowan’s adviser didn’t tell him that a term of his insurance policy had changed.
Driveway damaged in weather event not insured
It was not possible to insure Alison’s driveway but should the adviser have asked more questions so that Alison understood the extent of her insurance cover.
No cover for faulty workmanship
The insurer relied on an exclusion clause to decline Henry’s claim. Did the exclusion apply?
Did the insurance adviser mislead their client?
Consumer believed he had agreed value cover for his car however when he made a claim after a car accident, he discovered it was covered for market value.
A real pain in the tooth
The insurer covered the cost of Mia’s overseas dental work, but would not accept Mia’s claim for the follow up treatment Mia received in New Zealand.
Poor communication about a policy being cancelled
Holly says her insurer’s poor communication meant she did not know her school’s policy had ended.
When is loss of rent cover available?
Austin applied for loss of rent cover, but there had been no damage to the property.
No ship to speak of
Mona made a travel insurance claim because her cruise was cancelled. The insurer declined Mona’s claim because they thought the cancellation was caused by the cruise company’s financial default.
