Insurance Archives

No cover for faulty workmanship

The insurer relied on an exclusion clause to decline Henry’s claim. Did the exclusion apply?

Did the insurance adviser mislead their client?

Consumer believed he had agreed value cover for his car however when he made a claim after a car accident, he discovered it was covered for market value.

A real pain in the tooth

The insurer covered the cost of Mia’s overseas dental work, but would not accept Mia’s claim for the follow up treatment Mia received in New Zealand.

Poor communication about a policy being cancelled

Holly says her insurer’s poor communication meant she did not know her school’s policy had ended.

When is loss of rent cover available?

Austin applied for loss of rent cover, but there had been no damage to the property.

No ship to speak of

Mona made a travel insurance claim because her cruise was cancelled. The insurer declined Mona’s claim because they thought the cancellation was caused by the cruise company’s financial default.

Airbnb property not correctly insured

After Sam makes an insurance claim he finds out his property is not covered for use as an Airbnb.

Truck driver loses load

Oliver’s truck fell off the road causing damage to his truck and load. Oliver’s boss’s insurer declined to pay for the lost load saying that Oliver had been reckless.