Accidental death claim declined
Sinead’s insurance policy covered her for an injury that was the sole cause of death. While her injury was a factor, it was not the sole cause of death and not covered by the policy.
Topic: Insurance
Tour cancelled due to conflict
The insurer declined Sarah’s travel insurance claim because her travel insurance policy excluded claims arising from war.
Unnecessary insurance?
While the insured complained his insurance adviser had wrongly advised him to have two income policies, the adviser had good reason for their advice.
You should’ve said something
Anisha paid $37,000 over several years for $10,000 of funeral insurance.
Agreed value or market value?
Martin thought his car was insured for agreed value but was surprised to find the car was insured for market value.
Did our business get the right vehicle insurance?
Business believed their vehicles were insured for agreed value, however they were insured for market value.
You are not the client
What happens if you have not received a financial service from the financial service provider you are complaining about? Can FSCL help?
Promises, promises
For months a financial adviser led clients to believe he was arranging finance when he had done nothing, leaving them stressed and disappointed.
Consumer says broker mislead him about insurance cover
Directors & Officers insurance does not provide cover for costs arising from all business disputes.
Underinsured when a cyclone struck
Hamish ignored correspondence from his insurance broker about updating his insurance cover, leaving him underinsured when a cyclone struck.
