Landslide loophole
A landslip caused damage to land, but not damage to property, and was not covered by insurance.
Topic: Insurance
Know your policies
Rosa had had the same childhood condition as one of her parents – shouldn’t the insurance broker have recognised that Rosa’s children might need cover for it too?
To know to tow
Ha Joon was unhappy that the insurance broker did not tell his son, Min, that he was not insured when Min called to lodge an insurance claim.
Claim decision disputed
Kaia claimed under her accident policies after she was in a car crash. Did the insurer pay Kaia the full amount she was entitled to under her policies?
Not fit for purpose
The insurer declined Sophia’s claim for prebooked accommodation costs under her ticket and baggage protection policy.
Not quite tight
The insurer applied a policy exclusion to decline Izzy’s insurance claim for damage to an excavator. Izzy said she never would have used the excavator if she had thought it might fail.
My insurer, my broker, and me
Huang was unhappy that his insurance broker did not tell him that his premiums were going to increase until after his policies had renewed.
Public liability insurance did not cover fines charged by a professional body
Customer claimed her broker led her to believe that her public liability insurance covered fines charged by her professional body as well as costs of the hearing.
Help me help you
Leo was unhappy with his insurance policy but did not communicate with his insurance broker.
Water leak causes gradual damage
A difficult to detect water leak caused damage – was the leak a sudden event or gradual damage?
