You are not the client
What happens if you have not received a financial service from the financial service provider you are complaining about? Can FSCL help?
Topic: Insurance
Promises, promises
For months a financial adviser led clients to believe he was arranging finance when he had done nothing, leaving them stressed and disappointed.
Consumer says broker mislead him about insurance cover
Directors & Officers insurance does not provide cover for costs arising from all business disputes.
Underinsured when a cyclone struck
Hamish ignored correspondence from his insurance broker about updating his insurance cover, leaving him underinsured when a cyclone struck.
Landslide loophole
A landslip caused damage to land, but not damage to property, and was not covered by insurance.
Know your policies
Rosa had had the same childhood condition as one of her parents – shouldn’t the insurance broker have recognised that Rosa’s children might need cover for it too?
To know to tow
Ha Joon was unhappy that the insurance broker did not tell his son, Min, that he was not insured when Min called to lodge an insurance claim.
Claim decision disputed
Kaia claimed under her accident policies after she was in a car crash. Did the insurer pay Kaia the full amount she was entitled to under her policies?
Not fit for purpose
The insurer declined Sophia’s claim for prebooked accommodation costs under her ticket and baggage protection policy.
Not quite tight
The insurer applied a policy exclusion to decline Izzy’s insurance claim for damage to an excavator. Izzy said she never would have used the excavator if she had thought it might fail.
