My insurer, my broker, and me
Huang was unhappy that his insurance broker did not tell him that his premiums were going to increase until after his policies had renewed.
Topic: Insurance
Public liability insurance did not cover fines charged by a professional body
Customer claimed her broker led her to believe that her public liability insurance covered fines charged by her professional body as well as costs of the hearing.
Help me help you
Leo was unhappy with his insurance policy but did not communicate with his insurance broker.
Water leak causes gradual damage
A difficult to detect water leak caused damage – was the leak a sudden event or gradual damage?
Communication breakdown
Pei-Ling made a claim to her insurer after her apartment was damaged by a water leak. The insurer’s assessor found some hidden gradual damage also, but Pei-Ling didn’t think this was accurate. The relationship broke down due to the disagreement, so Pei-Ling was unaware the insurer had recently offered to settle her claim in full.
Sorry, I think there’s been a misunderstanding.
Denise submitted a claim to her insurer after a burglary. The insurer grew suspicious after receiving a number of invoices from Denise’s broker, so they declined Denise’s claim. Denise had an explanation for what happened – was she telling the truth?
Insurance payout insufficient to replace damaged sofa
Insurer’s cash settlement for a high-end sofa imported from the US was insufficient to purchase a sofa of the same quality in New Zealand. There were also delays in the claims and complaints processes.
Was the insurer asked to cancel the policy?
Insurer failed to follow instruction to transfer ownership of insurance policy to ex partner after separation.
Do you understand your insurance policy?
James and Isla believed that they could claim the additional cost of new flights under their ticket and baggage insurance policy. The insurer denied their claim.
Reasonable care of car
Was it reasonable for Leilani’s insurer to decline her claim after she left her vehicle, unlocked with the windows down, and the keys in the ignition?
