Pei-Ling made a claim to her insurer after her apartment was damaged by a water leak. The insurer’s assessor found some hidden gradual damage also, but Pei-Ling didn’t think this was accurate. The relationship broke down due to the disagreement, so Pei-Ling was unaware the insurer had recently offered to settle her claim in full.
Denise submitted a claim to her insurer after a burglary. The insurer grew suspicious after receiving a number of invoices from Denise’s broker, so they declined Denise’s claim. Denise had an explanation for what happened – was she telling the truth?
Insurer’s cash settlement for a high-end sofa imported from the US was insufficient to purchase a sofa of the same quality in New Zealand. There were also delays in the claims and complaints processes.
Insurer failed to follow instruction to transfer ownership of insurance policy to ex partner after separation.
James and Isla believed that they could claim the additional cost of new flights under their ticket and baggage insurance policy. The insurer denied their claim.
Was it reasonable for Leilani’s insurer to decline her claim after she left her vehicle, unlocked with the windows down, and the keys in the ignition?
Myles’ insurer declined his claim after a work vehicle and equipment were damaged by an intoxicated employee driving the vehicle outside work hours.
Kaia’s business insurance claims were declined by her insurer. Were the claims being declined the adviser’s fault?
Mark had a business insurance policy (material damage) recommended by his broker. Mark needed to make a costly claim of $110,000, but his policy didn’t cover the full amount of damage due to a policy limit of $10,000 for equipment damaged off-site – even though Mark had a total sum insured of $150,000. Did Mark’s broker make a mistake?
Greg disclosed his previous medical history to his adviser, but the adviser did not include it on the application form.
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