But I disclosed my medical history!
Haoyu believed that he had told his adviser about his medical history and scheduled gastroscopies. However, when he tried to claim for the gastroscopy, he was told that his claim was declined.
Topic: Insurance
Communication goes both ways
Mason faced various issues when placing insurance for three separate vehicles. Was the adviser liable for any financial or non-financial loss?
Does that exclusion clause apply to my claim?
Ella submitted a claim to her insurer after her travel packages to the Olympic Games were cancelled due to COVID-19. The insurer said that she did not have cover for her non-refundable pre-paid deposits due to an exclusion clause in her policy.
Out of alignment
Ishan purchased business insurance after he had already begun trading. Would he be covered for faulty wheel alignments performed before inception of the insurance?
I wanted a refund, not credit
Li received a credit from her airline for cancelled flights, but she no longer wanted to travel. Could she claim the loss under her travel insurance instead?
Why did I change insurance policies?
Thomas and Tracy were advised to take out alternative insurance policies by an adviser. The policies were less suited for them than their existing insurance. Was the company that contracted the adviser responsible for the complaint?
Overpayment of life and health cover
When Amber forgot to change her membership status she paid for cover that she could never have claimed under. Should Amber be reimbursed for this unnecessary cost?
Working from home complications
Dipak overheard his financial adviser discussing personal information with a mutual friend in a disparaging manner.
I should have had asbestos cover
Melissa held insurance for her property maintenance business arranged by an insurance adviser. When she needed to make a claim due to asbestos-related work, should she have been covered?
Double life insurance
Robert took out new life insurance in 2012, but his previous policy was not cancelled. When this issue was discovered ten years later, was the company who had bought his adviser’s client book liable?
