Contact us

0800 347 257

Insurance policy confusion

Kaia’s business insurance claims were declined by her insurer. Were the claims being declined the adviser’s fault?

What do you mean $10,000 limit?!

Mark had a business insurance policy (material damage) recommended by his broker. Mark needed to make a costly claim of $110,000, but his policy didn’t cover the full amount of damage due to a policy limit of $10,000 for equipment damaged off-site – even though Mark had a total sum insured of $150,000. Did Mark’s broker make a mistake?

But I disclosed my medical history!

Haoyu believed that he had told his adviser about his medical history and scheduled gastroscopies. However, when he tried to claim for the gastroscopy, he was told that his claim was declined.

Communication goes both ways

Mason faced various issues when placing insurance for three separate vehicles. Was the adviser liable for any financial or non-financial loss?

Does that exclusion clause apply to my claim?

Ella submitted a claim to her insurer after her travel packages to the Olympic Games were cancelled due to COVID-19. The insurer said that she did not have cover for her non-refundable pre-paid deposits due to an exclusion clause in her policy.

Out of alignment

Ishan purchased business insurance after he had already begun trading. Would he be covered for faulty wheel alignments performed before inception of the insurance?

I wanted a refund, not credit

Li received a credit from her airline for cancelled flights, but she no longer wanted to travel. Could she claim the loss under her travel insurance instead?

Why did I change insurance policies?

Thomas and Tracy were advised to take out alternative insurance policies by an adviser. The policies were less suited for them than their existing insurance. Was the company that contracted the adviser responsible for the complaint?