When you are having trading platform issues – take action, fast!
Tom lost approximately $380,000, trading contracts for difference (CFDs) after a platform outage. He thought the platform provider should compensate him for his loss.
Topic: Trading platform
CFD trading troubles: Platform performance isn’t always to blame
Mārama lost money while trading on a CFD platform and faced ongoing problems with her account and trading experience. She believed the platform was not performing as it should or meeting expected standards.
Risks of CFD trading
Tane lost $150,000 trading on a CFD trading platform. He thought the platform should have done more to protect investors against trading risks and losing large amounts
Minimal margin for error
The trading platform sold Marama’s options contracts because an interest deduction put her account into a negative balance.
I didn’t know about the debt
Harper disputed a debt on her margin trading account. She did not understand what margin meant and she did not know her account could go into debt.
Can they do that?
Harper disputed the trading platform’s decision to close the account.
Stop loss triggered by a large price spike
Finn’s trade closed when the stop loss was triggered. Finn believed the sudden price movement was not valid.
Wrong FIN
Anya complained about the service she received from a share trading platform when she entered the wrong FIN when trying to sell shares.
Was there a problem with trades not closing?
Rawiri believed there was a system issue which meant orders sometimes did not close when he requested this. What did the evidence show?
Trading account balance eventually paid
Lucas wanted his trading account balance paid to him. The company eventually paid Lucas when we issued a binding recommendation.
