Topic: Travel Insurance

Bhavesh complained about how difficult it was to file a claim with the travel insurer and said that the travel insurer had not managed his claims or complaints fairly.

Travel insurer declined Frankie’s claim for cover after his cruise ship ran aground and could no longer continue with the planned itinerary.

The insurer declined Marco and Fia’s travel insurance claim because Fia was awaiting medical tests when Marco booked their flights.

The insurer covered the cost of Mia’s overseas dental work, but would not accept Mia’s claim for the follow up treatment Mia received in New Zealand.

Mona made a travel insurance claim because her cruise was cancelled. The insurer declined Mona’s claim because they thought the cancellation was caused by the cruise company’s financial default.

The insurer declined Sarah’s travel insurance claim because her travel insurance policy excluded claims arising from war.

The insurer declined Sophia’s claim for prebooked accommodation costs under her ticket and baggage protection policy.

James and Isla believed that they could claim the additional cost of new flights under their ticket and baggage insurance policy. The insurer denied their claim.

Ella submitted a claim to her insurer after her travel packages to the Olympic Games were cancelled due to COVID-19. The insurer said that she did not have cover for her non-refundable pre-paid deposits due to an exclusion clause in her policy.

Li received a credit from her airline for cancelled flights, but she no longer wanted to travel. Could she claim the loss under her travel insurance instead?