The insurer declined Sophia’s claim for prebooked accommodation costs under her ticket and baggage protection policy.
James and Isla believed that they could claim the additional cost of new flights under their ticket and baggage insurance policy. The insurer denied their claim.
Ella submitted a claim to her insurer after her travel packages to the Olympic Games were cancelled due to COVID-19. The insurer said that she did not have cover for her non-refundable pre-paid deposits due to an exclusion clause in her policy.
Li received a credit from her airline for cancelled flights, but she no longer wanted to travel. Could she claim the loss under her travel insurance instead?
Jessica’s travel insurance claim was declined because she had not disclosed her treatment as an outpatient at a hospital. However, did the pre-assessment question apply to outpatient services?
Finn lost a bag containing expensive photographic equipment at an airport. Was his insurer right to limit his claim?
Aria’s travel insurance claim was declined. Unbeknown to Aria, complimentary travel insurance had not been activated because her trip was less than 150 km of her home.
Sally’s trip to China is cancelled and her claim is declined under a ‘government interference’ exclusion clause
Claire did not disclose symptoms to her insurer. Was the insurer entitled to decline her claim for costs to see doctors to get a diagnosis?
Jake accidentally spilt some paint in his friend’s apartment when he was visiting. Jake agreed to pay for the damage, and later made a claim under his travel insurance policy. Jake’s insurer declined his claim because they didn’t think he was ‘legally liable’ to pay his friend.