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Too close to home

Aria’s travel insurance claim was declined. Unbeknown to Aria, complimentary travel insurance had not been activated because her trip was less than 150 km of her home.

Pandemic travel problems

Sally’s trip to China is cancelled and her claim is declined under a ‘government interference’ exclusion clause

Symptoms not disclosed.

Claire did not disclose symptoms to her insurer. Was the insurer entitled to decline her claim for costs to see doctors to get a diagnosis?

Undiagnosed back pain leads to declined claim

Jess purchased a travel insurance policy just after seeing her doctor about some back pain. She did not disclose the back pain, because her doctor had said it was nothing to worry about. Later, the pain was diagnosed as a herniated disk, and Jess had to cancel her trip. Were her cancellation costs covered by her policy?

When you know something I don’t know

The insurer announced Covid-19 as a ‘known event’ but did not tell David before he purchased his travel insurance. Is the insurer obliged to accept David’s claim?

My father’s condition wasn’t pre-existing

Nisha and Mahendra do not accept their insurer’s decision to decline their claim for a cancelled trip to Australia, when Mahendra’s father falls unexpectedly seriously ill and later dies