Too ill to travel
The insurer declined Marco and Fia’s travel insurance claim because Fia was awaiting medical tests when Marco booked their flights.
Topic: Travel Insurance
A real pain in the tooth
The insurer covered the cost of Mia’s overseas dental work, but would not accept Mia’s claim for the follow up treatment Mia received in New Zealand.
No ship to speak of
Mona made a travel insurance claim because her cruise was cancelled. The insurer declined Mona’s claim because they thought the cancellation was caused by the cruise company’s financial default.
Tour cancelled due to conflict
The insurer declined Sarah’s travel insurance claim because her travel insurance policy excluded claims arising from war.
Not fit for purpose
The insurer declined Sophia’s claim for prebooked accommodation costs under her ticket and baggage protection policy.
Do you understand your insurance policy?
James and Isla believed that they could claim the additional cost of new flights under their ticket and baggage insurance policy. The insurer denied their claim.
Does that exclusion clause apply to my claim?
Ella submitted a claim to her insurer after her travel packages to the Olympic Games were cancelled due to COVID-19. The insurer said that she did not have cover for her non-refundable pre-paid deposits due to an exclusion clause in her policy.
I wanted a refund, not credit
Li received a credit from her airline for cancelled flights, but she no longer wanted to travel. Could she claim the loss under her travel insurance instead?
But I disclosed my medical condition!
Jessica’s travel insurance claim was declined because she had not disclosed her treatment as an outpatient at a hospital. However, did the pre-assessment question apply to outpatient services?
Limited travel insurance cover for valuables
Finn lost a bag containing expensive photographic equipment at an airport. Was his insurer right to limit his claim?
