Online Application

Apply to become a member of Financial Services Complaints Limited

Thank you for choosing to join FCSL.

To submit your application, click Next, then complete the form.

Add another company or individual to your application for membership.

To submit your application, click Next then complete the form.

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Are you joining an existing FSCL membership?

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Are you joining an existing FSCL membership?

Yes

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Existing FSCL membership number(Required)

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Section Break – Membership representative

We’ll need written confirmation from the membership representative to add you to the membership. Alternatively, you can have your membership representative add you via the Member portal on our website.

Applicant details

Is your application for a Company or Individual?(Required)

Company

Individual

Member/service type(s)(Required)

Financial Advice Provider (FAP) / Authorised Body (AB) or Broker firm

Financial Adviser or Broker (individual)

Lender

Transactional Service Provider

Insurer

Fund Manager

Issuer of Securities

Charity or Non-Profit organisation

Credit Union

Crowd Funder or P2P Lender

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Member/service type(Required)

If you engage any advisers under your Financial Advice Provider (FAP) licence, we’ll need you to provide information for the adviser(s) in an additional form.
If this is the case and you haven’t already completed a form for any additional advisers, please select ‘Yes’ when asked if you would like to add a company or individual to the application at the end of this form.

To apply for membership for a licensed Financial Advice Provider (FAP) or Authorised Body (AB), we need you to provide information for any other ABs and the adviser(s) that will be covered by the membership, even if it’s a sole adviser business.
If you haven’t already completed a form for any advisers, please select ‘Yes’ when asked if you would like to add a company or individual to the application at the end of this form.

Will you be applying for membership for a licensed FAP or Authorised Body?(Required)

Yes, I will complete another application form for my FAP/AB

No, I will hold a separate DRS membership from my FAP/AB

I’ve already completed a form for my FAP/AB

All FSPs that will list FSCL as their dispute resolution scheme on the FSPR will need to hold FSCL membership.
Please select ‘Yes’ if you will also be applying for FSCL membership for your FAP/AB. You’ll be redirected to complete another form when this is submitted.
Please select ‘No’ if you will hold a separate DRS membership from your FAP/AB

Please confirm the company name(Required)

Name of company(Required)

Surname(Required)

First names(Required)

Known as

Trading name (as on FSPR)

FSP number(Required)

Company number

Email address(Required)

Contact phone(Required)

Mobile phone

Website

Would you like to be added to our digital mailing list?

Yes

This will include webinar invitations, newsletters, and other FSCL news and updates

Further information

Number of advisers/brokers(Required)

We’ll need you to complete an additional form for each adviser that will be covered by the membership, even if it’s a sole adviser business.

Size of loan book(Required)

Approximate amount of transactions in NZD per annum(Required)

Amount of premium revenue per annum(Required)

Amount of funds under management(Required)

Face value of securities(Required)

Approximate transactions/lending amount per annum(Required)

Types of financial services provided

In your own words, tell us a little about the financial service you provide

Physical address

Street 1(Required)

Street 2

Suburb

City/Town(Required)

Postcode(Required)

Use the same physical address for my postal address

Postal address

Street 1(Required)

Street 2

Suburb

City/Town(Required)

Postcode(Required)

Communications contact

Someone who can support us in membership enquiries and receive invoices.

Surname(Required)

First names(Required)

Known as

Email address(Required)

This email address will be used for all communications related to your membership application.

Contact phone(Required)

Mobile phone

Use communications contact for complaints

Complaints contact

Someone who we can contact for our complaints referral process. These contact details will be visible to the public on our website.

Surname(Required)

First names(Required)

Known as

Email address(Required)

Contact phone(Required)

Mobile phone

Would the complaints contact like to be added to our digital mailing list?

Yes

This will include webinar invitations, newsletters, and other FSCL news and updates

Professional association or group

Are you a member of a professional association or group?

If yes, please send through proof of membership with your professional group or association. This can be a membership certificate or written confirmation from the professional group/association.

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What is the professional association you are a member of?

What is the professional group or association you are a member of?

How did you find out about us?

Confirmation

Full name(Required)

I confirm that:

> I have read and agree to be bound by the scheme rules as set out in FSCL’s Terms of Participation and Terms of Reference.

> I understand and agree that the entity that holds the FSCL membership is responsible for any financial service providers added to the membership.

See our Terms of Participation and Terms of Reference.

Agree(Required)

Agree

Would you like to add a company or individual to your application?(Required)

Yes

Your application will be submitted and you will be redirected a new form where you can add another company or individual to your application for membership.

Your application will be submitted without adding any further companies or individuals to your membership application.