⚠️ Scam Alert ⚠️
We have been made aware of a scam involving the fraudulent use of our name and logo. READ MORE >
How to make a
complaint
Find out about the complaint process and how we can help you reach a solution with your provider.
Search for your financial service provider
Search our directory of providers who are a member of our scheme.
Join our scheme
Discover the benefits of becoming a member of our scheme. Register here to join.
Featured case studies
-
Borrower struggles to repay car loan after redundancy
MORE >: Borrower struggles to repay car loan after redundancyWhen Zadran lost his job, keeping up with car loan repayments became impossible. Despite telling the lender about his financial hardship, default fees and interest kept being added, leaving Zadran feeling punished for circumstances beyond his control.
-
Tractor sold with money owing on it, leads to lender seeking debt recovery from seller and buyer
MORE >: Tractor sold with money owing on it, leads to lender seeking debt recovery from seller and buyerLeighton sold a tractor that he owed money on. The lender then sought to recover the debt from Leighton and the new owner.
-
When trust costs are questioned: trustee fees, repairs and an overdraft
MORE >: When trust costs are questioned: trustee fees, repairs and an overdraftAndrea thought a trustee company was charging too much for fees and repair costs on several rental properties in a family trust, leading to an overdraft. The trustee said its fees and repair costs were reasonable, and that selling a property and using an overdraft were necessary.
Latest news
-
Financial Ombudsman Service sees 41% increase in financial disputes
MORE >: Financial Ombudsman Service sees 41% increase in financial disputesComplaints are leading to a spike in financial disputes, reports Financial Services Complaints Limited (FSCL). The Financial Ombudsman Service reports a 41% increase in disputes in the first half of the reporting year. A total of 235 disputes were opened between July and December, up from 167 in the same period the year prior.
-
FSCL welcomes new Board member, Kate Tokeley
MORE >: FSCL welcomes new Board member, Kate TokeleyKate Tokeley has been appointed to the FSCL Board as a consumer director.
-
Festive fun without financial fallout – card safety tips from Financial Ombudsman
MORE >: Festive fun without financial fallout – card safety tips from Financial OmbudsmanA New Zealand couple’s Miami getaway turned into a financial hangover when a day club overcharged them US$4,500, after they handed their non-bank credit card to the bar for a drinks tab while entertaining friends.
