How to make a
complaint
Find out about the complaint process and how we can help you reach a solution with your provider.
Search for your financial service provider
Search our directory of providers who are a member of our scheme.
Join our scheme
Discover the benefits of becoming a member of our scheme. Register here to join.
Featured case studies
-
Policy interpretation for travel insurance: should an engagement ring be categorised as a valuable or as personal baggage?
MORE >: Policy interpretation for travel insurance: should an engagement ring be categorised as a valuable or as personal baggage?Mabel complained that the travel insurer had miscategorised her engagement ring as a valuable, resulting in her having less cover under the travel insurance policy
-
Travel booked later this year? Disclose your pre-existing conditions!
MORE >: Travel booked later this year? Disclose your pre-existing conditions!No insurance cover for undisclosed pre-existing medical conditions or changes in health
-
Online shopping convenience comes with a catch: The risks of saved credit cards
MORE >: Online shopping convenience comes with a catch: The risks of saved credit cardsWarning to online shoppers saving their credit cards with a retailer to make future purchases easier. This convenience can come with extra hassles if things go wrong.
Latest news
-
Financial Ombudsman Service, FSCL, rated accessible and fair dispute resolution service in independent review
MORE >: Financial Ombudsman Service, FSCL, rated accessible and fair dispute resolution service in independent reviewFSCL independent review
-
Don’t let money mishaps freeze your fun: FSCL’s top Winter travel tips
MORE >: Don’t let money mishaps freeze your fun: FSCL’s top Winter travel tipsTop tips for travelling overseas — take extra care with travel cards, currency exchange, and travel insurance.
-
FSCL’s independent review
MORE >: FSCL’s independent reviewFinancial Services Complaints Limited – A Financial Ombudsman Service (FSCL) is undergoing its third independent review. FSCL is independently reviewed every five years. The specific focus of this review is on the principles of accessibility, effectiveness, and fairness.
