Financial Services Complaints Ltd

⚠️ Scam Alert – Fraudulent use of our name and logo

We have been made aware of a scam involving the unauthorised use of our name and logo.

We DO NOT request payments from consumers in connection with resolving complaints.
If you receive an email with FSCL’s branding that requests an agreement to release funds, it is a scam. Report the email to netsafe.org.nz.

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Transcript

Featured case studies

Making a purchase at an EFTPOS terminal? Don’t forget to cover your PIN number!

When purchasing medicine at a store, Clementine fainted and was taken to hospital. The cashier watched her enter her PIN, stole her card, and made fraudulent transactions. The credit card issuer declined to reimburse Clementine for the transactions because she had not protected her PIN.
MORE >: Making a purchase at an EFTPOS terminal? Don’t forget to cover your PIN number!
The willing buyer test: what does market value really mean?

Zichen and Theo complained that the lender sold their business’s machinery for far less than what it was worth, and now they were stuck paying the rest of the loan back.
MORE >: The willing buyer test: what does market value really mean?
Claim not covered under policy wording

After Cyclone Gabrielle, Willow’s business relocated their heavy machinery between skid sites. Willow claimed against her business’s insurance for the cost of the relocation, but the insurer declined the claim.
MORE >: Claim not covered under policy wording