Financial Services Complaints Ltd

⚠️ Scam Alert – Fraudulent use of our name and logo

We have been made aware of a scam involving the unauthorised use of our name and logo.

We DO NOT request payments from consumers in connection with resolving complaints.
If you receive an email with FSCL’s branding that requests an agreement to release funds, it is a scam. Report the email to netsafe.org.nz.

How to make a
complaint

Find out about the complaint process and how we can help you reach a solution with your provider.

Find out more

Search for your financial service provider

Search our directory of providers who are a member of our scheme.

Find out more

Join our scheme

Discover the benefits of becoming a member of our scheme. Register here to join.

Find out more

How can we help?

Find out about the complaint process
and how we can help you reach a
solution with your provider.

MORE >

Transcript

Featured case studies

Vulnerable consumer loses entire inheritance to convincing scammer

A scammer persuades a consumer to transfer money into a money transfer service’s account and gains access to her PINs and passwords to steal the money.
MORE >: Vulnerable consumer loses entire inheritance to convincing scammer
When is a credit card issuer required to reimburse you for fraudulent transactions made from your account?

Ruby complained that the credit card issuer refused to reimburse her for fraudulent transactions made on her credit card to an online betting website.
MORE >: When is a credit card issuer required to reimburse you for fraudulent transactions made from your account?
Chargebacks for disputed transactions

Sione disputed transactions on his credit card. The card provider opened a fraud investigation but found that Sione had authorised the transactions by using a one-time code the provider sent to him. Under their terms and conditions, the card provider could not chargeback the transactions because Sione had authorised them.
MORE >: Chargebacks for disputed transactions