Why are my claims taking so long?
A construction company complained that their broker mishandled several of their insurance claims.
Topic: Business insurance
‘Closure of Transport Routes’ policy changes
During the renewal process, Rowan’s adviser didn’t tell him that a term of his insurance policy had changed.
Did the insurance adviser mislead their client?
Consumer believed he had agreed value cover for his car however when he made a claim after a car accident, he discovered it was covered for market value.
Poor communication about a policy being cancelled
Holly says her insurer’s poor communication meant she did not know her school’s policy had ended.
When is loss of rent cover available?
Austin applied for loss of rent cover, but there had been no damage to the property.
Airbnb property not correctly insured
After Sam makes an insurance claim he finds out his property is not covered for use as an Airbnb.
Truck driver loses load
Oliver’s truck fell off the road causing damage to his truck and load. Oliver’s boss’s insurer declined to pay for the lost load saying that Oliver had been reckless.
Consumer says broker mislead him about insurance cover
Directors & Officers insurance does not provide cover for costs arising from all business disputes.
Not quite tight
The insurer applied a policy exclusion to decline Izzy’s insurance claim for damage to an excavator. Izzy said she never would have used the excavator if she had thought it might fail.
My insurer, my broker, and me
Huang was unhappy that his insurance broker did not tell him that his premiums were going to increase until after his policies had renewed.
