Communication is key

Noah had to pay unnecessary legal fees because of a communication breakdown with his lender.

Mistake with a settlement statement

Ava and Jerome thought they had one contract with their finance company for the hire purchase of a truck and trailer, but they in fact had two contracts – which Ava and Jerome said they only found out after they sold the truck and trailer.

Tui waited too long to complain to FSCL

In 2022, Tui complained about a repossession that happened in 2016. FSCL was not able to investigate most of the complaint because of a six-year time limitation in our rules.