Topic: Consumer Credit

After non-payment of loan instalments, Ava’s vehicle is repossessed by her lender. We investigate whether the lender followed the correct process when Ava fell into arrears and in repossessing her vehicle.

A dispute about whether damage to a repossessed hay baler occurred before or after repossession. Who was responsible for the damage?

Riley’s car was repossessed by the finance company. Riley says that he had no notice of the car’s repossession and he had left some of his goods in the car when it was repossessed which had not been returned to him after sale. Riley wanted his goods back and the car returned to him. Can Riley get his car back?

Vicky took out a loan for $175 with Breezy Loans in January 2015. This was to be repaid in 8 instalments of $55 (totalling $440). She had made six payments when she realised Breezy Loans had been charging her dishonour and letter fees of around $50 each time, making it nearly impossible to pay off the loan.

A dispute arises about the identity of a debtor.

Holly took out a loan which was secured by her car. Holly applied to her lender for hardship after she was made redundant. The lender accepted Holly’s hardship application and put her loan repayments on hold for 7 weeks. However, Holly complained that her lender made several mistakes when dealing with her hardship application.

Uncertainty followed the discovery that a $80,000 loan was unsecured and repayments had stopped.

A payday loan quickly gets out of control when not repaid on time.

What is the correct process for a mortgagee sale?

Richie fell behind in his payments to his finance company after he developed cancer. He complained he was treated unfairly by his finance company because it did not explain the security it had taken over his guarantor’s property. Richie contacts us at the time his guarantor’s property is being sold, and we are able to assist in bringing the complaint to an early resolution.