Topic: Consumer Credit

A finance company continually refinanced a vulnerable borrower’s loan, adding credit related insurance, interest, and fees.

An investigation is terminated following unacceptable behaviour from a complainant

What if a mobile trader keeps selling you more and more things that you can’t afford and you feel like you can never get out of the debt cycle?

What happens when your circumstances change and you just cannot afford to keep your dream car?

What happens if you sell a car that is security for the loan? Can the lender repossess the car without warning?

What happens when a loan to buy a vacuum cleaner becomes unaffordable?

What happens if your car is security for your loan and is written off in an accident? Is your insurer obliged to pay insurance proceeds to the lender? Does GAP insurance cover the unsecure portion of a loan?

Hayley alleged her lender had made errors in its documentation. Hayley decided not to pay her loan for a year, and wanted the lender to write off her arrears.

What happens if a lender does not comply with its obligations under the responsible lending code?

What happens when a lender sells a debt to another company? Who is responsible for the complaint? And what happens if debt recovery action is threatened?