Fetu complained that his mortgage adviser failed to progress his mortgage application after he provided all the necessary information. He wanted $90,000 compensation – but what was a fair outcome?
Kevin complained that his lender didn’t follow an instruction to fix his home loan interest rate. The lender agreed to settle – but what was a fair outcome?
Joe had been working with a mortgage adviser for over a year when he received a loan offer from a bank directly. Joe accepted the bank’s offer because it was higher than any offer his adviser had obtained, but the adviser then charged Joe a $2,500 fee – was this fair?
Lui and Fiafia were shocked when they received a $3,500 invoice from their former mortgage adviser
After buying a second property and refinancing her home loan, Laura was shocked to receive a $2500 invoice from her old mortgage adviser. Even though Laura had broken the terms of her loan agreement, did she really have to pay up?
What happens if a mortgage adviser delays submitting a loan application causing the consumer additional costs, stress and inconvenience?
Thinking she has vehicle insurance in place, Hinewai contacts her adviser to make a claim. She discovers she’s not insured.
Kauri paid a company nearly $1,800 to manage his debts by making repayments to his creditors on his behalf. After 6 weeks, Kauri noticed the company wasn’t paying his creditors.
Archie instructed his share registry to sell some shares at a minimum of $3 per share. The registry sold the shares at $3 per share, but Archie saw the price had gone up to $5.50 that day
Astrid borrowed $80,000 to purchase a luxury car from a dealer. Astrid thought under the loan agreement, she could return the car to the dealer instead of making the $60,000 balloon payment at the end of the loan term. Astrid couldn’t afford to make the balloon payment, but when she tried to return the car instead, she found she wasn’t able to.
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